Tracy Anderson is hiring: Studio Manager in Los Angeles

Studio Manager

On-Site Watermill & Sag Harbor Locations

Annual Salary: $80,000-$85,000 (exempt position)

Must have flexible schedule: evening and weekend availability

Tracy Anderson is a specialized genre of fitness that is practiced and celebrated worldwide. It's a dynamic, holistic approach to movement designed for total-body balance, and built to evolve with clients throughout their lives.

At our members-only studios (New York City, Los Angeles, the Hamptons, London, and Madrid), we offer clients new weekly classes featuring the latest Tracy Anderson choreography, prescribed custom training regimens, one-on-one training, and other bespoke options.

Studio Manager Responsibilities:

1. Take direction from the Head of Studios to assist with studio logistics and client services including group classes, private training, retail sales, and special events.
2. Participate in networking or community events and studio promotions.
3. Assist leadership to increase studio revenue through membership and private training, growth client retention, and generating retail sales.
4. Maintain thorough knowledge of Tracy Anderson Method services, programs, trainers and products, as well as start to understand key competitors.
5. Create a motivating and harmonious environment to enhance the member experience.
6. Ensure continual, positive customer service experiences, both by encouraging/overseeing staff and modeling these experiences in your own client interactions.
7. Cultivate a deep understanding of our members throughout their lifecycle.
8. Provide assistance to studio leadership on payroll processing.
9. Work with finance by reviewing frozen member list every month.
10. Assist in studio maintenance to ensure it maintains an upscale fitness atmosphere focused on customer success.
11. Conduct daily walk-throughs of the studio to ensure it adheres to brand standards.
12. Support Human Resources with documentation, coaching, processes, and onboarding.
13. Supervise admin and trainer staff, offering suggestions for improvement, and helping conduct performance appraisals.
14. Educate team on proper company policies and procedures.
15. Assist with routine tasks including, but not limited to ordering supplies, conducting inventory, general studio maintenance, and oversight of MindBody Online.
16. Ensure the studio and equipment remain impeccable and fully-functioning.
17. Work in conjunction with the Head of Studios in the presentation and sale of retail within the studio.
18. Cultivate relationships with stakeholders throughout the business and ensure alignment with the wider strategy of the company.
19. ...and more because we all know that something always comes up!

To succeed in this role, you will need:

1. Minimum 4-5 years of prior management experience within upscale health and fitness, luxury retail, or hospitality space.
2. Must have an affinity and passion for fitness, wellness, and helping people achieve their goals.
3. Knowing what impeccable customer service means while keeping the business needs met.
4. Positivity, enthusiasm, self-motivation, and commitment to the goals at hand.
5. Ability to work well under pressure, problem solve, and multi-task projects.
6. Ability to excel in a fast-changing and diverse environment.
7. Experience interfacing with high-touch clientele.
8. Strong background in marketing and/or sales preferred.
9. An entrepreneurial spirit.
10. Ability to treat highly confidential information with care and discretion.
11. Recognize areas of improvement and make changes using good judgment.
12. Flexible, tactful, and patient, especially under pressure in a fast-paced environment.
13. Strong attention to detail as well as solid organization/time management skills.
14. Ability to plan workload and set or adjust priorities to meet deadlines.
15. Comfort navigating a schedule that can include occasional long hours, early mornings, late evenings, weekends, and some holidays.
16. Highly proficient in G-Suite and Microsoft Suite (Word and Excel).
17. Bonus if working knowledge of MindBody Online software system.

Compensation & Benefits:

1. This role offers a competitive salary based on experience & performance.
2. PTO, Medical/Dental insurance, 401(k), and transportation benefits available.
3. Growth potential within the organization.
4. Employee Assistance Program (EAP).
5. Life Insurance/STD/LTD company paid.
6. Paid Time Off.
7. Unlimited use of on-site fitness studio classes.
8. Discount on all retail and in-house café.

EEO Statement

Tracy Anderson (TA) is an equal-opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

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