DoorDash is hiring: Senior User Experience Researcher, Customer Experience & Int

Senior User Experience Researcher, Customer Experience & Integrity

About the Team

At DoorDash, we serve a diverse audience of Merchants, Dashers, and Customers. Success to us means influencing product and company strategy while building amazing experiences for all of these audiences. These experiences often stem from insights that the Research team brings to the table. You will help guide the company to bigger and bolder new bets. Your scope will be broad and your autonomy will be high.

About the Role

The Research team is looking for a researcher who will proactively shape insights and innovation with our Customer Experience & Integrity team. CXI at DoorDash is a broad team that includes the domains of Support, Fraud, Trust, Safety, and Internal Tools.

This role is designed to cut across all of our audiences - Consumers, Dashers, and Merchants and internal customers. With your bird’s eye view across the entire company, you will be responsible for understanding both audience-specific and cross-audience needs. You will be afforded broad autonomy to lead the space, choose the most impactful projects, and play a key role as THE voice of the customer with cross-functional partners.

You will be working alongside Product Management, Product Design, Content Design, as well as our Strategy and Operations, and Product Marketing teams. If you are passionate about research and being part of this dynamic team, this role is for you!

You will report directly to the Head of Research within our Product organization. This role is hybrid, 1-2 days a week working from one of our Design hubs.

You're excited about this opportunity because you will…

• Contribute to DoorDash's product strategy and define the future of our service.
• Explore complex, ambiguous problem spaces, working with your team to understand the opportunity, and then chart a path forward.
• Be able to cite exciting and impactful changes in product that stem directly from your research.
• Be able to learn from, and share your innovative research approaches with other researchers.
• Help all of our audiences have a world-class DoorDash experience every day.

We're excited about you because…

• You have 7+ years of demonstrable experience in qualitative / quantitative research and/or product, UX, or user research, including writing and analyzing surveys.
• You can define research questions and scope, identify appropriate methods, execute studies, and synthesize findings.
• You can proactively work with several functions across the company.
• You are passionate about translating findings into creative and strategic recommendations.
• You excel in a dynamic environment.
• You have an advanced degree in Human Computer Interaction (HCI), Cognitive or Experimental Psychology, Sociology, Anthropology or a related research or scientific field (While this is preferred, it is not required).

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays. Paid sick leave in compliance with applicable laws (i.e. Colorado Healthy Families and Workplaces Act).

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within the United States.

$148,200 — $218,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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