Ford Audio-Video Systems is hiring: Audio Video Customer Care - Houston, TX in H

Why Join Ford AV?

At Ford AV, we don’t just deliver technology—we create extraordinary experiences. As a trusted leader in the AV industry for over 50 years, we partner with top companies, universities, and government agencies to design and implement cutting-edge audiovisual solutions.

When you join Ford AV, you’ll be part of a team that values innovation, collaboration, and growth. We offer:

• Ongoing Industry Training to keep your skills sharp and your career moving forward.
• Comprehensive Benefits PTO & Major Holidays, Health & Life Insurance, 401k Matching, Discretionary Profit Sharing
• Career Advancement Opportunities in an industry-leading company.
• A Collaborative Culture where ideas thrive, and successes are celebrated.

Description

Are you an organized, detail-oriented professional with a talent for multitasking? Do you thrive in a fast-paced environment where efficiency and problem-solving are key? If so, we want you to join our team as a Service Center Dispatcher!

As the Service Center Dispatcher, you will play a pivotal role in ensuring smooth service operations by managing incoming service calls, scheduling technicians, and overseeing administrative support for the Service Center.

What You’ll Do

• Schedule & Dispatch: Efficiently coordinate service technicians and prioritize incoming service requests.
• Manage Work Orders & Invoicing: Oversee the full lifecycle of work orders, including creation, maintenance, and customer invoicing.
• Track & Process Service Requests: Handle vendor warranty claims, process invoices, and ensure accurate documentation.
• Inventory Coordination: Maintain control over parts and materials, ensuring timely availability for service needs.
• Customer Support: Act as the primary point of contact for service-related inquiries, ensuring a high level of customer satisfaction.
• Administrative Efficiency: Organize, track, and coordinate multiple priorities, supporting the overall success of the Service Center.

What We’re Looking For

• Required experience in audio-visual (AV) equipment and systems – familiarity with AV service processes is essential.
• Proven experience in service dispatch & scheduling (preferably in a technical or service-related industry).
• Strong administrative support background, including documentation, coordination, and customer interactions.
• Advanced PC skills, including Microsoft Office and 10-key proficiency.
• Exceptional organization and multitasking abilities, ensuring efficiency in a dynamic work environment.
• Excellent communication skills, both written and verbal, to collaborate with technicians, customers, and vendors.
• Ability to manage multiple priorities while maintaining accuracy and professionalism.

Ready to Apply?

Take the next step in your career and join a team that values your skills and expertise. Click the link to apply today: www.fordav.com/careers.

Drug-Free Workplace Ford is committed to maintaining a drug-free workplace and, therefore, all employees are subject to drug testing. Moreover, pre-employment, random, reasonable suspicion and/or post-accident drug testing may be conducted in accordance with company policy and all applicable laws to ensure a safe and healthy work environment. All applicants for this position tentatively selected for employment at Ford are subject to pre-employment drug testing and a final offer of employment is contingent upon a negative drug test result.

EOE/AA/M/F/D/V

Physical Requirements The physical requirements of this role play a pivotal role in ensuring job performance and success. The employee will be engaged in extended periods of sitting while operating a wide range of office equipment. While the work primarily involves sedentary tasks, there may be occasions that call for standing, walking, reaching, talking, hearing, and move objects weighing up to 20 pounds. It is essential for employees to possess proficiency in utilizing standard office tools like computers, printers, and telephones. Furthermore, adequate manual dexterity and eyesight are necessary to effectively handle tasks involving reading, writing, interpreting, and managing paperwork with precision and efficiency.

In a typical office setting, the employee will communicate and engage with minimal exposure to excessive noise or adverse environmental conditions. Although the role mainly takes place indoors, there might be occasional exposure to outdoor elements such as heat, cold and environmental elements.