Addison Group is hiring: Audio Visual (AV) Manager in Washington

Audio Visual (AV) Manager

Location: District of Columbia

Salary Range: $115,000 - $140,000

Job Description:

Summary: The Audio Visual (AV) Manager is responsible for designing, overseeing, and continuously improving the Firm’s global Audio Visual operational support services, leading a team of professionals to deliver the Firm’s AV experience. This role leads the operational support structure for the Firm’s real-time conferencing technologies used by the Firm’s lawyers, staff, practice groups, and clients. The Audio Visual Manager partners closely with various IT teams, as well as other cross-functional stakeholders to continuously adapt support services and inform enhancements to AV technology solutions to meet the evolving needs of the Firm. The role requires an individual with the skills to pragmatically handle the operational needs of the Firm, all with the objective of delivering a gold-standard conferencing experience. Hours are from 9-5:30PM, with occasional weekend and on-call availability.

Duties and Responsibilities:

1. Oversees the Firm’s audio visual support services, inclusive of service design through operational execution and continuous improvement.
2. Supports AV design efforts for the Firm by providing functional requirements and highlighting service needs.
3. Proactively defines known conferencing use cases and experiences in coordination with cross-functional stakeholders, and architects A/V services to further enable business outcomes for each.
4. Actively partners with Applications and Infrastructure leadership and staff to strategically align collaboration solutions with real-time conferencing needs.
5. Engages with Service Management leadership, as well as cross-functional partners (e.g., IT Regional leadership, Client Support Services) to unify A/V technology capabilities with the overarching operational service model.
6. Ensures operational workflows, processes, forms, and supporting documentation are in line with the Audio Visual service expectations.
7. Managing and ensuring events, townhalls, and other key meetings are executed successfully (e.g., coordination, setup, testing, live production, etc.).
8. Developing, tracking, and monitoring service metrics and KPIs to drive continuous improvement.
9. Actively engages and coordinates with global technical and non-technical stakeholders to form and monitor a voice of the customer.
10. Ensures that the Firm’s A/V services enable consistent conferencing experience across the Firm and with outside entities with federated endpoints.
11. Oversees and coaches the A/V team to guide and evaluate opportunities for improvement of A/V service.
12. Monitors and reports on conferencing technology performance, service levels, and end user satisfaction with the Firm’s A/V services.
13. Partners with Help Desk, Regional IT, and Service Management leadership to understand and address ticketing trends.
14. Manages 3rd party A/V conferencing design vendors and services, evaluating performance and commitment to agreed levels.
15. Maintains the A/V budget, inclusive of technology solutions as well as professional services and other costs required to deliver the conferencing experience.
16. Stays abreast of industry trends in the conferencing space to identify and recommend new AV and video conferencing technologies and services.
17. Other tasks as required.
18. Uphold high standards of confidentiality, discretion, and integrity, particularly with respect to all sensitive and/or confidential firm and client information to which this position will have access.

Qualifications:

1. College degree is strongly preferred, ideally in Computer Science, Information Systems, or a related technical discipline.
2. Appropriate technical certification(s) are preferred.
3. 7+ years of relevant experience, ideally in a large Law Firm setting, a comparable professional services organization, or a legal information services provider.
4. Demonstrated experience managing a global conferencing service with leading industry AV solutions (e.g., Cisco Telepresence Solutions (CTS)).
5. Demonstrated experience configuring and managing video conferencing gateway technologies.
6. Demonstrated experience participating in audio visual design projects in coordination with IT solution leadership, design architects, and other cross-functional groups.
7. Demonstrated experience with and knowledge of intuitive conferencing appliances (e.g., Crestron, Cisco).
8. Demonstrated experience with integrated conferencing and collaboration solutions and platforms (e.g., MS Teams, Zoom, Webex).

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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