REMOTE Senior User Experience Designer

REMOTE Retail Senior User Experience Designer

Our client, a leading retail company, is hiring a Retail UX Designer on a 1+ year long-term contract basis.

A portfolio is required upon application to this position.

Must have recent Retail and/or E-Commerce experience.

Job ID #: 81464

Work Location: Remote

Summary:

As a member of our Experience Team, you’ll shape how customers engage with our multi-billion-dollar portfolio of global brands. The client is seeking a Sr. User Experience Designer (UX). In this role, you will independently partner with a cross-functional team in a fast-paced Agile environment, participating in every stage of the design and build process from research, journey mapping, user flows, and exploration design sprints to wireframing, prototyping, delivery of high-fidelity designs, and iteration with product and engineering through the development process.

• You have excellent interaction and visual design skills and can communicate design thinking and rationale, leading and influencing during complex design discussions with partners and leaders.
• Experience with retail, e-commerce, transactional, rewards, or loyalty programs is a plus. A passion for fantastic customer experience and empathy is a must.
• A resume and portfolio are required upon application to this position. Be prepared to present and speak to previous and relevant work during interviews.
• Working largely independently, lead the UX/UI design of 2-3 projects at a time by optimizing usability, preference, and ease of adoption.
• Ensure designs and user interfaces communicate consistent, effective experiences and messages across all platforms/breakpoints while aligning with the core strategy.
• Advocate for and participate in user testing where appropriate, co-crafting the learning agenda with our research and product team.
• Facilitate workshops and design sprints with project teams and stakeholders to explore problem spaces, identify pain points, and create alignment; produce summarizing documents for executive share-out where necessary.
• Independently partner with product, engineering, and business partners to evaluate the right solution based on feasibility, impact, and budget.
• Escalate to your design manager, when necessary, with solutions and recommendations for the path forward.
• Maintain a growth mindset, leveraging soft skills to give and receive feedback graciously and translate critique into a productive direction for the team to act upon.
• 7 to 9+ years of experience designing for web and mobile, with a strong portfolio demonstrating your experience creating user-centered design solutions.
• Minimum of 3+ years of experience in native mobile apps (if the role is for the App/Stores team).
• Minimum of 3+ years of experience in responsive design (if the role is for the .Com team).
• Ideally 3+ years of experience in enterprise UX/Process design (if internal applications need).
• Expert in Visual (UI) and Interaction Design (UX) - able to synthesize custom elements from an existing design system with native mobile patterns to deliver an effective combination of consistency, familiarity, brand expression, and ease of use.
• Comfortable reviewing proposed and implemented work, providing candid feedback to fellow designers and developers, holding the cross-functional team accountable to delivering the application as designed, or arriving at compromises that keep the customer experience at the forefront.
• Experienced in gathering end-user input and conducting or participating in usability testing and need-finding research.
• Detail-oriented with excellent work-file organization and respect for sustainable but evolving design processes.
• Excellent communicator who has the conviction to champion your point of view but can also successfully collaborate with others.

Pay Rate: $50/hour W2