Service Writer Job at Pomp's Tire Service in Auburn

At Pomp's, we don't idle-we drive careers forward! As a leading tire service company since 1939, we're built on hard work, dedication, and a commitment to excellence.

We're currently looking for a Service Writer to coordinate vehicle maintenance and repairs by communicating customer needs to our service team. Responsibilities include scheduling appointments, processing orders, tracking repairs, and handling customer inquiries to ensure a smooth service experience.

Why Join Us?

• Comprehensive Benefits - Eligible to enroll in medical, dental, and vision coverage starting the first of the month following 30 days of employment
• Supplemental Benefits - Eligible to enroll in life insurance, Short- & Long-Term Disability, Critical Illness Insurance, Accident Insurance, Death and Dismemberment Insurance, and Hospital Indemnity Insurance
• Retirement Savings - 401(k) with company match
• Paid Time Off - Holidays, sick time, vacation, and special "Happy Days" for life events available day one
• Employee Discounts - Save on company products
• Career Growth - Opportunities for skill development and advancement

What You'll Do:

• Prepare accurate cost estimates, track required parts, and provide time projections for scheduled repairs
• Build and maintain strong customer relationships by effectively addressing their service needs
• Update and manage computerized customer profiles to ensure accurate records
• Monitor customer service history to schedule routine maintenance and identify future repair needs
• Coordinate and schedule work orders for Service Technicians to optimize efficiency
• Clearly communicate repair costs, required parts, and service details to customers, ensuring transparency throughout the process
• Document repair job details in the company system and create clear, concise repair instructions
• Perform additional duties as assigned by the manager

What You Need:

• Valid Driver's License and ability to pass pre-employment driver's screening
• High School Diploma or equivalent required
• Previous experience as a Service Writer or in a similar role
• Proficiency in computer systems and office software applications
• Strong communication and customer service skills
• Excellent attention to detail and record-keeping abilities
• Ability to interpret customer concerns and effectively communicate technical issues to the service team
• Ability to lift, carry, or move up to 50 pounds regularly; occasionally lift, push, or move 100 pounds

Don't let your career stall-put it in drive with Pomp's Tire Service! Apply today!

EEO Employer/AA: M/F/Vets/Disabled