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Pomp's Tire Service

Service Writer Job at Pomp's Tire Service in Auburn

Pomp's Tire Service, Auburn, WA, United States, 98002

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At Pomp's, we don't idle-we drive careers forward! As a leading tire service company since 1939, we're built on hard work, dedication, and a commitment to excellence.

We're currently looking for a Service Writer to coordinate vehicle maintenance and repairs by communicating customer needs to our service team. Responsibilities include scheduling appointments, processing orders, tracking repairs, and handling customer inquiries to ensure a smooth service experience.

Why Join Us?

  • Comprehensive Benefits - Eligible to enroll in medical, dental, and vision coverage starting the first of the month following 30 days of employment
  • Supplemental Benefits - Eligible to enroll in life insurance, Short- & Long-Term Disability, Critical Illness Insurance, Accident Insurance, Death and Dismemberment Insurance, and Hospital Indemnity Insurance
  • Retirement Savings - 401(k) with company match
  • Paid Time Off - Holidays, sick time, vacation, and special "Happy Days" for life events available day one
  • Employee Discounts - Save on company products
  • Career Growth - Opportunities for skill development and advancement
What You'll Do:
  • Prepare accurate cost estimates, track required parts, and provide time projections for scheduled repairs
  • Build and maintain strong customer relationships by effectively addressing their service needs
  • Update and manage computerized customer profiles to ensure accurate records
  • Monitor customer service history to schedule routine maintenance and identify future repair needs
  • Coordinate and schedule work orders for Service Technicians to optimize efficiency
  • Clearly communicate repair costs, required parts, and service details to customers, ensuring transparency throughout the process
  • Document repair job details in the company system and create clear, concise repair instructions
  • Perform additional duties as assigned by the manager
What You Need:
  • Valid Driver's License and ability to pass pre-employment driver's screening
  • High School Diploma or equivalent required
  • Previous experience as a Service Writer or in a similar role
  • Proficiency in computer systems and office software applications
  • Strong communication and customer service skills
  • Excellent attention to detail and record-keeping abilities
  • Ability to interpret customer concerns and effectively communicate technical issues to the service team
  • Ability to lift, carry, or move up to 50 pounds regularly; occasionally lift, push, or move 100 pounds

Don't let your career stall-put it in drive with Pomp's Tire Service! Apply today!

EEO Employer/AA: M/F/Vets/Disabled