Diversified is hiring: Audio - Visual Support Services Technician 2 - Washington

Washington, DC, USA Req #3976

Thursday, January 30, 2025

At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference – whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.

This position provides technical and operational support of audio-visual equipment and systems located within business/corporate offices, conference rooms, training rooms, collaboration rooms, and open areas (digital signage). This position will also serve as the on-site liaison between the client, Diversified, and the other members of the on-site team. Diversified provides continued education leading to industry certifications and employee career development.

The Support Services Technician will be required to be on site Monday-Friday for eight (8) hours per day. Start and end times will be determined by Diversified and the client. Overtime may be required upon request.

What will you be doing?

• Daily on-site AV system troubleshooting, maintenance, and repair.
• Phone and email support as requested/required.
• Meeting/Event support including set-up, in-meeting assistance, and break down/post meeting support.
• Preventative maintenance and daily AV system and conference room checks to ensure high levels of operational readiness.
• Leadership or participation in systems test planning and test execution.
• Compliance with the established Client change management processes for AV software and firmware updates.
• Resolution of AV Room/system technical issues by communicating with the Client’s AV Engineering team as well as Diversified Engineering and remote support teams.
• Act as liaison with Diversified Support Management, Account Representative and Sales Teams to move forward on any client requested or necessary room upgrades and issues.
• If applicable, collects and reports all service activities through the Client’s service ticketing system.
• Collaborate with the AV Manager to plan and implement technology solutions.
• Support the on-site installation efforts of the team. Troubleshoot and debug AV systems.
• Complete training programs from manufacturers, industry associations, and the companies as required.
• Troubleshoot issues with technology and AV equipment, and repairs as necessary. Serve as on-call escalation for issue resolution.
• Participate in and successfully complete all required client training as required.

What do we require from you?

• Three to Five years of experience in enterprise level AV support
• CTS certification from AVIXA + manufacturer certifications (QSC, Cisco, Clear One, Crestron, Extron, etc.) (Preferred)
• Competencies in AutoCAD / Visio adequate to read drawings for rack layout & cabling
• Preference given to three (3) years of experience conducting site surveys; constructing racks; pulling cable; installing projectors & sub-mounts; crimping / punch-down connections
• Competencies in QSC control systems (trouble shooting, basic communication concepts and protocols)
• Competencies in Crestron control systems (trouble shooting, basic communication concepts and protocols)
• Experience testing and troubleshooting complex AV systems, as well as strong knowledge of proper equipment rack wiring standards and event best practices
• Experience with major industry manufacturers including QSC, Crestron, Cisco, Microsoft, Biamp, and/or Poly
• Experience with Advanced AV Signal Flow Diagramming and Advanced Troubleshooting
• Knowledge of signal flow for: audio, video, control systems, lighting, networking, access control, phone systems, and camera systems
• General proficiency with computers and specialized software applications specific to the AV industry (i.e. Crestron; the use of programs such as MS Excel, Outlook, Project, Word)
• Knowledge and experience in computer networking configuration/troubleshooting
• Must present well as client facing and working with high level executives within high pressure meeting situations
• Must maintain a valid driver’s license with clean driving record
• Must be able to stand, kneel and/or crouch for long periods of time
• Must be able to work in high places, as well as small, cramped places
• Must be able to work in hot humid places, as well as cold places
• Must be able to properly use hand/power tools, ladders, and subsequent safety equipment
• Must be able to lift/maneuver up to 75 lbs., use hand tools, ladder, and have the physical ability to frequently: bend, kneel, stand, and walk for extended periods of time
• Must pass a background screen and drug test.

Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions. Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources.

Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

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