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Raging Waters Los Angeles - Content Creator Supervisor Job at Castlepark in Cali

Castlepark, California, MO, United States, 65018

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Raging Waters Los Angeles - Content Creator Supervisor

Apply locations: Raging Waters San Dimas, 111 Raging Waters Drive, San Dimas, CA 91773, United States of America

Posted: 4 Days Ago

Job Requisition ID: JR105759

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels, and educational venues across 11 different states.

We are currently looking for a: Raging Waters Los Angeles - Content Creator Supervisor

Roles & Responsibilities:

  1. Create social media content for Raging Waters Los Angeles social channels.
  2. Work with other Content team members and leaders to plan and develop new content ideas and find trends to integrate into content to support business goals.
  3. Film video content and edit as needed.
  4. Support Marketing team on major campaigns as needed including park opening, special events, group sales, and other important promotions.
  5. Provide exceptional, friendly guest service on social channels and in person with a high level of responsiveness and attention to detail.
  6. Assist with customer service concerns and complaints; escalate serious complaints to leadership, as needed.
  7. Follow up with customers by email or phone as needed.
  8. Maintain composure and a high degree of professionalism when handling and/or responding to negative feedback.
  9. Support the Marketing team by responding to incoming social media messages, calls, voicemails, and emails in a timely manner to ensure prompt response to all customers.
  10. Assist Sales and Marketing team to execute special events on select weekends and holidays.
  11. Communicate well with guests, fellow employees, and management.
  12. Perform in a positive, friendly, professional, and alert manner.
  13. Gain knowledge and understanding of the Park and departmental procedures.
  14. Maintain a high level of professionalism in both appearance and conduct while representing the park.
  15. All other duties assigned by leadership.

Education and Experience:

  1. High School diploma, GED, or equivalent; Equivalent work experience will also be considered.
  2. Currently majoring in (or graduated with) a Bachelor’s degree in Marketing, Public Relations, Communications, Journalism, or related discipline preferred.
  3. At least six months of previous content creator or social media coordinator experience for at least one other brand entity.
  4. Previous amusement park, theme park, or waterpark experience a plus.

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

  1. Must be at least 18 years of age to comply with California Child Labor Laws.
  2. Ability to work a flexible schedule, including evenings, weekends, and holidays.
  3. Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner.
  4. Ability to handle high-pressure situations, meet the demands of constant deadlines, and coordinate multiple priorities in a dynamic environment.
  5. Ability to write content in a clear, concise, and professional manner.
  6. Ability to directly engage with customers and other web media resources.
  7. Ability to effectively respond to negative online (or in-person) feedback without taking it personally or conveying negative emotion.
  8. Must possess technical knowledge of HTML and web publishing.
  9. Previous knowledge of SEO and web traffic metrics.
  10. Good photography skills would be a plus.
  11. Must possess strong attention to detail and problem-solving abilities.
  12. Ability to follow direction, multi-task, and work as part of a team as well as independently.

Physical Requirements:

  1. Ability to remain seated for extended periods of time, while using a computer.
  2. Ability to stand, walk, and remain on feet for long periods of time throughout the day.
  3. Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders.
  4. Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more.

Working Conditions:

  1. This role will be based in an office setting with frequent interaction with other outdoor park locations.
  2. Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, and other weather conditions.
  3. Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments.

Team member benefits:

Do not miss the chance to spark your career now!

Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!

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