Film & TV Customer Success Manager Job at Wrapbook in Los Angeles

We're looking for creative minds to build exceptional experiences for the production community.

Our Mission

Empower the Project Economy

Wrapbook is committed to increasing the prosperity of the project economy through better financial services.

The mission behind Wrapbook

We take the oftentimes challenging aspects of production—worker onboarding, union and tax compliance, payments, and insurance—and transform them into intuitive-to-use software. Our passion is making the lives of those working in production better.

The vision behind our work

What that means for our talent is a work experience that celebrates and enables creativity and technical problem-solving. We empower our team to look for and build innovative solutions that improve the state of project-based work.

A diverse, vibrant team

We’re building a diverse team of talented professionals—we’d love to have you join us.

Wrapbookers

Remote, but connected

Wrapbook’s team includes incredible talent from across the United States and Canada.

Our Values

We Are What We Do

In our words and actions, we strive to follow our core values.

Be Yourself

Respect and celebrate our diversity.

Own Your Work

Be accountable to our impact. Surface issues to learn together.

Win users' hearts with seamless, compliant, and secure services.

Exhibit a bias towards action; fast in low stakes and deliberate in high stakes.

Be Compassionately Direct

Seek to understand each other while communicating transparently.

Company Benefits

The support you need to do your best work

Actions speak louder than words. We value our above-and-beyond talent and show it with above-market rates.

You don’t need to convince us of the importance of health insurance. Choose from several customizable plans, including vision and dental.

Everyone is encouraged to take at least 3 weeks off annually.

401K & RRSP

We care about your future and offer a tax-advantaged retirement saving plan via payroll deduction.

Work Remotely

If recent events have taught us anything, it’s that working from home works. Forget commuting!

IT Setup at Home

Wherever your office is, make sure it works for you. Eyeing that standing desk? We’ll pay for it!

Monthly Stipend

Wrapbook employees get a monthly stipend towards their phone or internet costs.

Stock Options

Share in the company's success with stock options.

Expecting? Take paid time off to spend those precious moments with your family.

Available Positions

We are hiring for a range of remote positions in Canada and the United States.

Can’t find the role you’re looking for?

Don’t let that stop you from applying! Submit your resume and let’s explore how your unique qualifications might be the perfect fit for our team.

At Wrapbook, our Talent team will only contact candidates through our recruiting platform (Ashby), a verified@wrapbook.com email domain, or an official LinkedIn profile. If you have questions or suspect a communication is fraudulent, please contact us at careers@wrapbook.com.

Interview Process

This quick conversation with a Talent Acquisition Partner is our opportunity to learn more about your experiences and career goals. You’ll learn more about the company, team, and position you’ve applied for.

Meet your potential new manager

You’ll chat about your past experiences, career goals and have an opportunity to ask questions about the company or job requirements.

Technical Pairing Exercise

Here you’ll meet with two members of our engineering team for a technical pairing exercise, thinking through problems and generating solutions, together.

If you’re being considered for a Staff or Principal level Engineering position, you have this opportunity to walk our team through the architecture of a project you’ve previously worked on.

This is your chance to meet Senior Leaders at Wrapbook. You’ll chat about past experiences, career goals and have a final opportunity to ask any questions before potentially being presented with an offer to join our team!

What Employees Have to Say

What I like about Wrapbook is seeing our product empower a creative industry and delight our clients by obliterating a massive amount of tedium from their lives.

John Cartago

Senior Product Designer

“A dream job for creative thinkers.”

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