Shiftsmart Inc
Why Shiftsmart
We're building the Amazon of labor.
We're a labor platform pairing end-to-end workforce management technology with a rapidly growing global network of 4M flexible workers (ranked #3 in the App Store) to create scalable labor solutions for the largest companies and government agencies in the world like Walmart, PepsiCo, Starbucks, and Circle K. Our unique business model fractionalizes jobs down to shifts and makes it easy for workers to work across multiple employers through a digital marketplace. We're one of the fastest-growing scaleups in the country. We've grown 2-3x each year since we started and raised $120M+ from top-tier investors including D1 Capital & Imaginary Ventures...and we're only getting started.
Role overview
The mission of our Product & Design team is to build best-in-class experiences that empower both employers and workers on our platform. We work closely with our cross-functional teams to determine how we can create technology-powered solutions that move the needle for key metrics across our business.
In this role, you'll design B2B software tools that drive ROI for our convenience retail and consumer packaged goods enterprise clients. You'll craft intuitive dashboards that help facilitate data-backed business actions. You'll collaborate closely with product leaders and engineers to ensure seamless integration with existing systems while maintaining accessibility and privacy standards.
If you're passionate about design and driven by results, you'll make a tangible impact on operational efficiency for national brands like Walmart, PepsiCo, Google, and Circle K.
Note: This is a New York City based role requiring 3 days per week in office
What you'll do Own the client-side user experience, creating best-in-class B2B products that ensure all enterprise stakeholders from Store Managers to Operations Executives have the data and resources they need to make confident decisions for their business. Conduct user research with a wide range of client stakeholders-from Store Managers to Executive Leaders-to gather feedback and information, generate new product ideas, and refine proposed solutions. Build a profound understanding of our enterprise clients-their needs, pain points, and preferences-so that you can develop B2B product solutions that support data-backed action, inspire design innovation, and identify opportunities for strategic differentiation. Design high-quality wireframes, user flows, high-fidelity screens, and prototypes for responsive, web-based platforms against our brand guidelines and product design standards. Create clickable and video prototypes, as needed, to support user research, engineering, and client communications. Create holistic design solutions that fulfill our client needs, while considering company goals, technological opportunities, and technological limitations. Effectively articulate your design process and strategic rationale to help senior stakeholders and leadership team members align on design decisions. Contribute to and maintain Shiftsmart's web design system by adding components, proposing changes, and collaborating with other Design and Engineering stakeholders to ensure consistency and a standard of quality throughout the product. Who you are
You enjoy building enterprise (B2B) products, starting with the user and working backward to the solution. You are excited to work on a business with multiple stakeholders and unique design challenges.
Product design: You have 3-5+ years experience working in UX, UI, HCI or other design-related roles. You have a strong understanding of the full product development lifecycle. Startup experience is a plus. Big swings with iterative progress: You are motivated by your ability to directly influence strategic business objectives. You enjoy continuously iterating on design solutions and are prepared to measure progress against product milestones. Leadership liaison: You are comfortable presenting to and communicating with senior leaders both internally and externally and excel at making the complex simple to empower quick decision making at the executive level. User journey design: You have experience crafting complex B2B user journeys and experiences, testing and conducting experimentation as needed. You have experience building products from 0 → 1. User research: Strong ability to understand and empathize with end users, translating those learnings into actionable insights. You are comfortable leading conversations with external stakeholders with product leaders to gather insights. Experience building UX research programs/processes, a plus. External and internal influence: You effectively partner and collaborate with both product managers and engineers to ship products, even without formal authority. Compensation philosophy
To provide greater transparency we share base salary ranges, which are based on role and level benchmarked against similar stage, high growth companies. Offers are determined based on multiple factors including skills, work experience, and relevant credentials.
In addition to competitive salaries and meaningful equity we offer the following benefits:
Comprehensive healthcare coverage: We cover 100% of employee premiums for medical, dental, and vision care (60-75% for dependents) 401(k) match program: We match 100% on the first 3% of your contributions and 50% on the next 2% for a maximum match of 4% Generous, fully paid parental and family leave policies Pre-tax commuter benefits Unlimited and flexible PTO Collaborative office with fully stocked kitchen @ 1 World Trade in Manhattan
Equal opportunity employer
Shiftsmart is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Operating Principles @ Shiftsmart
Inspired by Leadership Principles @ Amazon
Execution Is Binary
We #GetShiftDone.
We take immense pride in both the quality of our work and our relentless determination to deliver on our commitments. If we say we are going to do something, we do it.
We own the outcome with an unstoppable mindset through the finish line and are impatient to move the ball forward. This means we work really hard, execute with urgency, and ruthlessly challenge timelines for anything important. As a result, we do not defer responsibility to other teams or individuals. Instead, we take the problem as far as we can and only when needed ask others for help.
Each time a crisis or opportunity emerges we take the hill as one team, because we are allergic to the words "it can't be done".
Missionaries, Not Mercenaries
We before me.
We believe in our mission to build a better world for workers. We understand why our work matters and take seriously how it impacts our customers and our partners. This belief permeates everything we do from the strategic to the mundane.
We are energetic, ambitious, and want to win. We constantly raise the standards for ourselves and everyone around us. We show up for our customers, our partners, and most importantly our teammates, and make every effort to build lasting relationships with each of them.
We do not measure success based on our titles or the size of our empires. This also means we put the needs of the business before the details of our job descriptions. Rather than fight for a bigger piece of the pie, we fight to grow the entire thing and recognize this is how to grow our careers too.
Inputs > Outcomes
We work really hard.
Fundamentally changing how labor works is not easy. It often requires long days, late nights, and weekends to deliver on our commitments. We lean into this challenge.
We focus on the process. We think in terms of value chains and appreciate that a bad process with a good outcome is simply dumb luck.
We lead with data. We use facts, not fiction, to build narratives and make decisions. To do this we prepare written memos in advance and resist the urge to engage in endless water cooler what ifs, because we value the time and attention of our teammates.
We hire and develop the best. When we decide to hire a new team member, we do so because we believe they will increase the talent density on our team. We view ourselves as leverage maximizers rather than inconvenience reducers and strive to increase the output of everyone we interact with.
Honesty Over Harmony
We share the truth even when it is painful.
We do not, however, share the truth callously to hurt people's feelings or make them look bad. We also assume positive intent. If someone is not delivering in a way that we need, we ask them and tell them before assuming the worst.
We embrace mutual feedback. As people leaders we care more about our team's growth and success than how much others like us. As individuals we seek, accept, and apply feedback. We do not give or take feedback personally because we understand it enables us to learn and grow.
We tell the truth to ourselves. We reject a pollyannaish view of our world. Instead if something isn't going well that we are responsible for, we call it out. And when someone calls out their own truth that may be less optimal, we don't punish them for it.
We have the meeting in the meeting. If something is broken or we disagree, we call it out and say something in the moment even if it feels uncomfortable to do so. This means that if something is broken, we do not just accept it and complain later.
Invent & Iterate
We are inventors @ heart.
We categorically reject the phrase "that is how it's always been done", and constantly discover new and better ways to do more with less. This means we are resourceful and often do things that don't scale, only to create ways to scale them later. We're builders.
We think BIG. At every level of the company, we embrace big, hairy, audacious, and transformative goals. We fear lack of progress and incremental thinking more than failing to deliver or falling short of an audacious goal. We believe courage means to try without fear and learn without ego.
We do not let perfect get in the way of better. When faced with the choice we prioritize delivering something, even if imperfect, over endless debate and alignment. We embrace good mistakes.
We're building the Amazon of labor.
We're a labor platform pairing end-to-end workforce management technology with a rapidly growing global network of 4M flexible workers (ranked #3 in the App Store) to create scalable labor solutions for the largest companies and government agencies in the world like Walmart, PepsiCo, Starbucks, and Circle K. Our unique business model fractionalizes jobs down to shifts and makes it easy for workers to work across multiple employers through a digital marketplace. We're one of the fastest-growing scaleups in the country. We've grown 2-3x each year since we started and raised $120M+ from top-tier investors including D1 Capital & Imaginary Ventures...and we're only getting started.
Role overview
The mission of our Product & Design team is to build best-in-class experiences that empower both employers and workers on our platform. We work closely with our cross-functional teams to determine how we can create technology-powered solutions that move the needle for key metrics across our business.
In this role, you'll design B2B software tools that drive ROI for our convenience retail and consumer packaged goods enterprise clients. You'll craft intuitive dashboards that help facilitate data-backed business actions. You'll collaborate closely with product leaders and engineers to ensure seamless integration with existing systems while maintaining accessibility and privacy standards.
If you're passionate about design and driven by results, you'll make a tangible impact on operational efficiency for national brands like Walmart, PepsiCo, Google, and Circle K.
Note: This is a New York City based role requiring 3 days per week in office
What you'll do Own the client-side user experience, creating best-in-class B2B products that ensure all enterprise stakeholders from Store Managers to Operations Executives have the data and resources they need to make confident decisions for their business. Conduct user research with a wide range of client stakeholders-from Store Managers to Executive Leaders-to gather feedback and information, generate new product ideas, and refine proposed solutions. Build a profound understanding of our enterprise clients-their needs, pain points, and preferences-so that you can develop B2B product solutions that support data-backed action, inspire design innovation, and identify opportunities for strategic differentiation. Design high-quality wireframes, user flows, high-fidelity screens, and prototypes for responsive, web-based platforms against our brand guidelines and product design standards. Create clickable and video prototypes, as needed, to support user research, engineering, and client communications. Create holistic design solutions that fulfill our client needs, while considering company goals, technological opportunities, and technological limitations. Effectively articulate your design process and strategic rationale to help senior stakeholders and leadership team members align on design decisions. Contribute to and maintain Shiftsmart's web design system by adding components, proposing changes, and collaborating with other Design and Engineering stakeholders to ensure consistency and a standard of quality throughout the product. Who you are
You enjoy building enterprise (B2B) products, starting with the user and working backward to the solution. You are excited to work on a business with multiple stakeholders and unique design challenges.
Product design: You have 3-5+ years experience working in UX, UI, HCI or other design-related roles. You have a strong understanding of the full product development lifecycle. Startup experience is a plus. Big swings with iterative progress: You are motivated by your ability to directly influence strategic business objectives. You enjoy continuously iterating on design solutions and are prepared to measure progress against product milestones. Leadership liaison: You are comfortable presenting to and communicating with senior leaders both internally and externally and excel at making the complex simple to empower quick decision making at the executive level. User journey design: You have experience crafting complex B2B user journeys and experiences, testing and conducting experimentation as needed. You have experience building products from 0 → 1. User research: Strong ability to understand and empathize with end users, translating those learnings into actionable insights. You are comfortable leading conversations with external stakeholders with product leaders to gather insights. Experience building UX research programs/processes, a plus. External and internal influence: You effectively partner and collaborate with both product managers and engineers to ship products, even without formal authority. Compensation philosophy
To provide greater transparency we share base salary ranges, which are based on role and level benchmarked against similar stage, high growth companies. Offers are determined based on multiple factors including skills, work experience, and relevant credentials.
In addition to competitive salaries and meaningful equity we offer the following benefits:
Comprehensive healthcare coverage: We cover 100% of employee premiums for medical, dental, and vision care (60-75% for dependents) 401(k) match program: We match 100% on the first 3% of your contributions and 50% on the next 2% for a maximum match of 4% Generous, fully paid parental and family leave policies Pre-tax commuter benefits Unlimited and flexible PTO Collaborative office with fully stocked kitchen @ 1 World Trade in Manhattan
Equal opportunity employer
Shiftsmart is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Operating Principles @ Shiftsmart
Inspired by Leadership Principles @ Amazon
Execution Is Binary
We #GetShiftDone.
We take immense pride in both the quality of our work and our relentless determination to deliver on our commitments. If we say we are going to do something, we do it.
We own the outcome with an unstoppable mindset through the finish line and are impatient to move the ball forward. This means we work really hard, execute with urgency, and ruthlessly challenge timelines for anything important. As a result, we do not defer responsibility to other teams or individuals. Instead, we take the problem as far as we can and only when needed ask others for help.
Each time a crisis or opportunity emerges we take the hill as one team, because we are allergic to the words "it can't be done".
Missionaries, Not Mercenaries
We before me.
We believe in our mission to build a better world for workers. We understand why our work matters and take seriously how it impacts our customers and our partners. This belief permeates everything we do from the strategic to the mundane.
We are energetic, ambitious, and want to win. We constantly raise the standards for ourselves and everyone around us. We show up for our customers, our partners, and most importantly our teammates, and make every effort to build lasting relationships with each of them.
We do not measure success based on our titles or the size of our empires. This also means we put the needs of the business before the details of our job descriptions. Rather than fight for a bigger piece of the pie, we fight to grow the entire thing and recognize this is how to grow our careers too.
Inputs > Outcomes
We work really hard.
Fundamentally changing how labor works is not easy. It often requires long days, late nights, and weekends to deliver on our commitments. We lean into this challenge.
We focus on the process. We think in terms of value chains and appreciate that a bad process with a good outcome is simply dumb luck.
We lead with data. We use facts, not fiction, to build narratives and make decisions. To do this we prepare written memos in advance and resist the urge to engage in endless water cooler what ifs, because we value the time and attention of our teammates.
We hire and develop the best. When we decide to hire a new team member, we do so because we believe they will increase the talent density on our team. We view ourselves as leverage maximizers rather than inconvenience reducers and strive to increase the output of everyone we interact with.
Honesty Over Harmony
We share the truth even when it is painful.
We do not, however, share the truth callously to hurt people's feelings or make them look bad. We also assume positive intent. If someone is not delivering in a way that we need, we ask them and tell them before assuming the worst.
We embrace mutual feedback. As people leaders we care more about our team's growth and success than how much others like us. As individuals we seek, accept, and apply feedback. We do not give or take feedback personally because we understand it enables us to learn and grow.
We tell the truth to ourselves. We reject a pollyannaish view of our world. Instead if something isn't going well that we are responsible for, we call it out. And when someone calls out their own truth that may be less optimal, we don't punish them for it.
We have the meeting in the meeting. If something is broken or we disagree, we call it out and say something in the moment even if it feels uncomfortable to do so. This means that if something is broken, we do not just accept it and complain later.
Invent & Iterate
We are inventors @ heart.
We categorically reject the phrase "that is how it's always been done", and constantly discover new and better ways to do more with less. This means we are resourceful and often do things that don't scale, only to create ways to scale them later. We're builders.
We think BIG. At every level of the company, we embrace big, hairy, audacious, and transformative goals. We fear lack of progress and incremental thinking more than failing to deliver or falling short of an audacious goal. We believe courage means to try without fear and learn without ego.
We do not let perfect get in the way of better. When faced with the choice we prioritize delivering something, even if imperfect, over endless debate and alignment. We embrace good mistakes.