Library Associate 2 Job at Library Systems & Services LLC in Orlando

Description

JOB SUMMARY

The Homestead Cybrarium is seeking a part-time Library Associate 2 for 20 hours a week!

The Library Associate 2 is the Cybrarium's front-line role and is responsible for the overall customer service focus of the Library. Under direction from management, the Library Associate 2 performs a variety of moderately complex technical and paraprofessional duties in support of various sections and functions of the Cybrarium. This position reports to the Circulation Supervisor and spends the majority of their time on a service desk assisting patrons or in circulation-related duties.

The Cybrarium is open seven days a week. Weekend and evening hours are required for this position.

PRIMARY RESPONSIBILITIES

An individual must be able to perform each essential duty and responsibility satisfactorily.

• Provides customer service by welcoming patrons, issuing library cards, checking out materials, and managing patron accounts.
• Assists patrons with locating materials or basic information needs, using computers, or explaining procedures (checking out, logging onto the Internet, making copies, etc.).
• Assists patrons with virtual reality (VR) services: booking reservations, aiding new users, providing technical support, and cleaning and maintaining equipment.
• Checks in and processes materials as necessary.
• Accepts and processes fines, fees, or other payments.
• Provides information regarding programs, events, conference rooms, etc.
• Shelves library materials and pulls library materials to fill patron requests.
• Informs patrons of rules of conduct as necessary and enforces those rules when appropriate, escalating patron conduct or safety issues to appropriate management.
• May supervise library volunteers and interns in the absence of senior staff.
• May assist with library programming and outreach efforts.
• Other duties as assigned.

JOB REQUIREMENTS

An individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training, and/or work experience required.

• H.S. Diploma or GED required.
• Two years of public library experience preferred.
• Basic knowledge of technology, library systems and databases, and STEM services preferred.
• Ability to work a regular schedule that includes a combination of days, evenings, and weekends.
• Excellent customer service skills.
• Knowledge of Microsoft Office Suite.
• Good communication skills, both written and verbal. English/Spanish speaking is a plus.

PHYSICAL REQUIREMENTS:

• Must be able to move from place to place within the location; lift, push/pull, hold/carry items weighing up to 25 pounds and occasionally up to 35 pounds such as files, books, stacks of paper, and other materials.
• Ability to sit for long periods of time and to maintain focus on projects such as computer screens or detailed paperwork.

Benefits

• Pay rate: $13.00 per hour.
• 20 hours per week.
• Vacation and Sick Leave.
• Paid Holidays.
• Retirement Plan (401k).
• Training & Development.
• Wellness Resources.

EEO STATEMENT

The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences and do not discriminate in its hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and