Library Technical Assistant - Renton Highlands - 40 Hours Job at King County Lib

Essential Duties/Major Responsibilities:

• Moves, distributes, and assists with processing incoming and outgoing materials manually and using material-handling equipment. Shelves and maintains the order of materials.
• Identifies and resolves material handling issues within the scope of duties. If assigned the duty, troubleshoots problems escalated from the basic level of AMH support and contacts vendors, as necessary.
• Assists patrons in the basic use of library technology, equipment, and resources.
• Reports needs for repair and non-routine maintenance to ITS, as appropriate.
• Assists patrons with check-in and check-out, and with locating materials at a branch and within KCLS.
• Provides directional and basic information and basic navigation assistance to patrons.
• Resolves patron incidents, problems, concerns, and conflicts under the Code of Conduct, Bans or Trespass procedures, requesting assistance as needed.
• Answers phones and electronic messages and provides requested information to patrons and staff or redirects to appropriate source.
• Sorts and distributes mail.
• Registers new patrons. Maintains, manages, and handles library accounts.
• Assists with the promotion and display of materials, services, and programs.
• Performs daily cash handling and register functions. Prepares daily deposits and Monthly Revenue Report entries.
• Orders and maintains office and equipment materials and supplies.
• Assists with opening, maintaining, and closing libraries, including equipment and grounds activities.
• Resolves operational and building comfort and safety issues; refers when necessary.

• Assists patrons and staff with scheduling and using facility including meeting rooms.
• Participates in activities such as committee work, training, staff meetings, etc.
• Performs other related duties, as assigned.

Core Competencies:

Customer Focus

Primarily focused on customer needs, able to deliver high-quality, value-added services. Constantly strives to find new ways to increase customer satisfaction and understanding, foster equitable services, and forge meaningful connections.

Valuing Diversity

Manages relationships with all kinds and classes of people inclusively and equitably; respects, values, and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole. Seeks opportunities to learn from differences.

Ethics, Values, and Judgment

Exercises best judgment, trustworthiness, and professional standards of conduct; consistently demonstrates organizational values, moral principles, and accountability in behavior, character and action. Defends intellectual freedom and patron confidentiality.

Professional & Technical Knowledge

Demonstrates proficiency in professional and technical skills/ and or knowledge in position-related areas; purposely keeps up with current developments and trends in areas of expertise, in order to foster personal success and connections for others.

Approachability

Listens more than they talk; allows appropriate time for interactions; purposely builds rapport, sets positive tone and exhibits confidence by body language and speech. Maintains boundaries.

Dealing with Ambiguity

Can shift gears comfortably; can decide and act without the total picture; can comfortably handle risk and uncertainty, does not exhibit excessive need to control or track, can ‘let go’ and move forward in uncertainty.

Teamwork/ Collaborating

Works cooperatively and productively with others to achieve goals and deliverables. Is aware of, utilizes and celebrate their own and team member’s strengths and differences.

Composure

Calm and reflective, self-possessed even in the face of provocation, recognizes and manages stress appropriately, even during tough times.

Education and Experience:

A typical way of obtaining the knowledge, skills and abilities necessary to successfully perform the essential duties of the position is:

• High school diploma or GED equivalent.
• One to two years of customer service work experience.
• One to two years of experience specializing in computer hardware, software and peripherals.
• Ability to read, speak, write and understand English; ability to sort in alphanumeric order and learn the Dewey Decimal System.
• Experience with the use of library technology and equipment preferred.
• Classroom and on-the-job training to learn routine PC and software configuration and maintenance.
• Or other combination of education, experience and training that provides the required knowledge, skills, and abilities to perform the duties and responsibilities of the classification.

• None.

PHYSICAL DEMANDS

While performing the duties of this job, the employee:

• Frequently stands and walks and stand and occasionally sits.
• Frequently reaches at waist level and occasionally below waist.
• Frequently twists at waist.
• Constantly uses hands in conjunction with finger manipulation, handling and grasping.
• Experiences extensive close work and extensive and repetitive PC monitoring.
• Occasionally bends and squats. Seldom crawls.
• Frequently lifts/carries 5 pounds and seldom lifts/carries up to 35 pounds.
• Occasionally pushes/pulls carts using light force and seldom up to moderate force.

WORK ENVIRONMENT

Work is performed in a library environment with some hectic or demanding situations. The position experiences frequent interruptions and maximum flexibility is required. Varied work hours, including weekends and evenings, which may change periodically. May encounter situations that involve behavioral issues.