EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Beyond connecting customers to their favorite entertainment, our Video Services teams, powering DISH TV and Sling TV, deliver an award-winning TV experience to millions of customers. These dynamic teams are unwavering in their commitment to continuous innovation, ensuring the evolution of their products and the constant enhancement of the overall customer experience.
Job Duties and ResponsibilitiesKey Responsibilities:
- Cross-functional collaboration with Product Designers, Product Managers, Voice of the Customer, Research, and Brand Strategists to help customers understand how to make the most of their TV-viewing experience
- Develop concise, easy-to-understand, and practical solutions that delight customers
- Rapidly iterate alongside Designers, producing compelling and intuitive copywriting solutions for everything from low-fidelity wireframes through high-fidelity mockups, prototypes, and final delivery
- Attend Design Reviews, contributing feedback that influences the overall user experience
- Conduct user tests, research, surveys to capture and understand real users’ motivations, goals, and pain points; and then help conduct research to evaluate how well your UX writing helps customers understand
- Dig into qualitative insights and social media feedback to identify points of confusion for customers
- Present your work to various stakeholders, explaining your creative process and how your final solutions align with the product goals
- Conduct end-to-end audits of our current products and deliver improvements to our voice and tone that aligns with the overall brand
- Maintain a style guide with usage rules to drive consistency and demonstrate how our brand voice and product voice come together in various ways in our product experience
- Evangelize and advance great UX copywriting and customer-centricity throughout the organization
- Instrumental in driving best practices around a UX copywriting process that involves multiple disciplines
- Influence how we position features, products and services, by collaborating with Marketing to develop a content strategy for our .com experiences that helps them find the TV package that’s right for them
- Continuously evangelize their product domain and customer-centricity throughout the organization
Skills, Experience and Requirements
Education and Experience:
- 5+ years of UX Copywriting experience at consumer-focused product companies with a track record of shipping improved copywriting that demonstrably improved the user experience
Skills and Qualifications:
- Exemplary writing and communication skills and clean command over information hierarchy
- Ability to communicate creative decisions clearly and effectively across all functions and levels of the org
- Experience developing, implementing, and driving the writing process end to end, and partnering closely with cross-functional teams to discover the solutions that exceed user expectations
- Sees customer problems as opportunities and obsesses over finding the best solution
- Experience working within a product team focused on shopping, purchase funnel, and account management experiences
- Kind, friendly and enjoy working with people to accomplish goals
- Online portfolio that shows clear copywriting that yielded results, strong critical thinking and creative problem-solving skills
- Fluent in the latest UX Copywriting trends
- Passion for digital video, streaming, and TV industries
- Experience developing content for a Video Consumption experience is a plus
- Experience personally conducting user testing and research is a huge plus
Visa sponsorship not available for this role
Salary RangesCompensation: $96,250.00/Year - $137,500.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.