Samsara
Senior Customer Marketing Manager - References
Samsara, Los Angeles, California, United States, 90079
Who we are
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect. Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. About the role: We are seeking a strategic and customer-focused Senior Customer Marketing Manager, References to build and scale a world-class customer reference program. This role is pivotal in amplifying the voices of our customers, driving advocacy, and empowering our go-to-market teams with impactful customer stories. This is a remote position open to candidates residing in the US except the San Francisco Bay Area and NYC Metro Area. You should apply if: You want to impact the industries that run our world:
Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career:
If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development. You’re energized by our opportunity:
The vision we have to digitize large sectors of the global economy requires your full focus and best efforts. You want to be with the best:
At Samsara, we win together, celebrate together and support each other. In this role, you will: Expand the advocate network:
Build a diverse and dynamic advocate base that reflects our global customer footprint. Manage and scale the customer advocate database:
Ensure the database is a reliable source of truth with up-to-date profiles and engagement data. Lead the customer reference program:
Evolve the program to meet growing demand across go-to-market teams. Empower Sales to win more efficiently:
Integrate references into the sales cycle to boost win rates and shorten deal times. Drive program adoption and enablement:
Develop documentation, create training materials, and run enablement sessions for cross-functional teams. Foster advocate engagement at scale:
Establish lifecycle-style approach to continuously engage advocates. Measure and optimize program impact:
Analyze program performance to improve reference efficacy. Be a Culture Champion:
Champion and embed Samsara’s cultural principles as we scale globally. Minimum requirements for the role: 5+ years of experience in customer advocacy or marketing program/project management. Experience with CRMs (e.g., Salesforce) and advocacy platforms (e.g., ReferenceEdge). Passionate about elevating the customer experience and building lasting relationships. Thrives in an agile, fast-paced environment with multiple moving priorities. Exceptional organizational skills and the ability to manage complex projects. Strong interpersonal skills to navigate cross-functional teams and influence stakeholders. Outstanding written and verbal communication skills, with a keen eye for detail. Strong analytical skills to evaluate the impact of the customer reference program. Bachelor's degree or equivalent experience is required. An ideal candidate also has: Experience organizing customer-facing events to elevate customer advocacy. Ability to leverage data and analytics tools to measure program impact. Expertise in engaging customers through social media campaigns. Strong cross-functional collaboration and storytelling skills. Samsara’s Compensation Philosophy:
Samsara’s compensation program is designed to deliver Total Direct Compensation that is at or above market. Benefits: Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much more. Accommodations: Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Flexible Working: At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Fraudulent Employment Offers: Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process.
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Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect. Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. About the role: We are seeking a strategic and customer-focused Senior Customer Marketing Manager, References to build and scale a world-class customer reference program. This role is pivotal in amplifying the voices of our customers, driving advocacy, and empowering our go-to-market teams with impactful customer stories. This is a remote position open to candidates residing in the US except the San Francisco Bay Area and NYC Metro Area. You should apply if: You want to impact the industries that run our world:
Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career:
If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development. You’re energized by our opportunity:
The vision we have to digitize large sectors of the global economy requires your full focus and best efforts. You want to be with the best:
At Samsara, we win together, celebrate together and support each other. In this role, you will: Expand the advocate network:
Build a diverse and dynamic advocate base that reflects our global customer footprint. Manage and scale the customer advocate database:
Ensure the database is a reliable source of truth with up-to-date profiles and engagement data. Lead the customer reference program:
Evolve the program to meet growing demand across go-to-market teams. Empower Sales to win more efficiently:
Integrate references into the sales cycle to boost win rates and shorten deal times. Drive program adoption and enablement:
Develop documentation, create training materials, and run enablement sessions for cross-functional teams. Foster advocate engagement at scale:
Establish lifecycle-style approach to continuously engage advocates. Measure and optimize program impact:
Analyze program performance to improve reference efficacy. Be a Culture Champion:
Champion and embed Samsara’s cultural principles as we scale globally. Minimum requirements for the role: 5+ years of experience in customer advocacy or marketing program/project management. Experience with CRMs (e.g., Salesforce) and advocacy platforms (e.g., ReferenceEdge). Passionate about elevating the customer experience and building lasting relationships. Thrives in an agile, fast-paced environment with multiple moving priorities. Exceptional organizational skills and the ability to manage complex projects. Strong interpersonal skills to navigate cross-functional teams and influence stakeholders. Outstanding written and verbal communication skills, with a keen eye for detail. Strong analytical skills to evaluate the impact of the customer reference program. Bachelor's degree or equivalent experience is required. An ideal candidate also has: Experience organizing customer-facing events to elevate customer advocacy. Ability to leverage data and analytics tools to measure program impact. Expertise in engaging customers through social media campaigns. Strong cross-functional collaboration and storytelling skills. Samsara’s Compensation Philosophy:
Samsara’s compensation program is designed to deliver Total Direct Compensation that is at or above market. Benefits: Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much more. Accommodations: Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Flexible Working: At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Fraudulent Employment Offers: Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process.
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