Automation Anywhere
About Us:Automation Anywhere is a leader in AI-powered process automation that puts AI to work across organizations. The company’s Automation Success Platform is powered with specialized AI, generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through AI-powered automation. Learn more at Our opportunity:Are you passionate about making complex technology accessible? We're looking for an experienced Senior Manager of Technical Writing to lead a team dedicated to creating clear, compelling, and user-friendly documentation. In this role, you'll shape the strategy, development, and delivery of high-quality content that helps our customers successfully build and deploy AI agents on our automation platform. Your work will span our entire product ecosystem—from detailed API documentation to intuitive in-product guides—ensuring users have the knowledge they need to succeed. Join us and help drive the future of AI-powered automation!Who you’ll report to:This role will report to our VP, UX Design and DocumentationLocation: Hybrid role with regular onsite work at our San Jose, CA office requiredYou will make an impact by being responsible for:Leading and mentoring: Managing a team of talented technical writers, fostering their growth and development through coaching, feedback, and performance managementDeveloping and implementing a content strategy: Defining the vision, goals, and roadmap for our technical documentation, ensuring alignment with product releases, marketing initiatives, and customer needsOverseeing all aspects of documentation creation: Guiding the team in planning, writing, editing, and publishing a wide range of content, including; product and API documentation, in-product guides, walkthroughs, and tutorialsDriving content excellence: Establishing and enforcing style guides, quality standards, and content governance processes to ensure consistency, accuracy, and clarity across all documentationChampioning user-centered design: Advocating for the user experience in all aspects of documentation, ensuring content is accessible, engaging, and effective in helping users achieve their goalsCollaborating cross-functionally: Partnering closely with product management, engineering, marketing, and customer support to gather information, understand user needs, and ensure documentation is aligned with product development cyclesMeasuring and analyzing content effectiveness: Tracking key metrics to assess the impact of documentation on user engagement, product adoption, and support costsStaying ahead of the curve: Continuously researching and evaluating new tools, technologies, and industry best practices to improve content quality and team efficiencyYou will be a great fit if you have:Bachelor’s or Master’s degree in Technical Communication, Computer Science, Business, or a related field10+ years of overall work experience, with at least 8+ years in technical writing3+ years in a leadership role, with proven experience managing and mentoring a team of writersFamiliar with AI concepts, technologies, and applicationsExcellent writing, editing, and communication skills, with a keen eye for detailExperience with API documentation and developer toolsSignificant experience working with a product engagement solution (e.g. Pendo, Walkme)Familiarity with content management systems, authoring tools and product engagement platformsUnderstanding of user-centered design principlesExperience in a fast-paced startup environment a plusExperience with video tutorials or interactive learning experiences a plusYou excel in these key competencies:Passion for AI and a desire to contribute to the growth of a cutting-edge technology companyStrategic vision with the ability to execute and drive measurable impactStrong leadership and people management skills, fostering a culture of innovation and continuous improvementExcellent communication and collaboration skills to work effectively across global teamsAdaptability and problem-solving mindset to navigate complex business challengesAbility to influence and inspire teams while managing multiple priorities in a dynamic environmentThe base salary range for this position in California, New York, and Washington is $175,000 – $190,000 and outside of those locations is $165,000 – 180,000 a year. The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors. This position is also eligible for a discretionary bonus, equity and a full range of medical and other benefits. Ready to Revolutionize Work? Join Us.This is an opportunity to work with a global, passionate team pioneering technology that’s redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.Job Segment OR Key Words: technical writing, leadership, AI concepts, API documentation, content management#LI-JS1Benefits and perks you’ll appreciate:Flexible work schedule / remote rolesUnlimited Personal Time Off12 holidays off per year4 days volunteer time off per year4 company “Achievement” days off per yearVariety of health care and well-being benefitsPaid family/parental leaveWe are a designated “Best Place to Work” for 2 years in a row! Learn more hereNewsweek’s Top 100 Most Loved Workplaces in America 2023 – Learn more hereAutomation Anywhere is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email recruiting@automationanywhere.com.All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.SummaryLocation: San Jose, CaliforniaType: Full time