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Encore

Event Technical Lead, Audio Visual - Hyatt Regency Seattle Job at Encore in Seat

Encore, Seattle, WA, United States, 98127

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Position Overview

The Technical Lead is responsible for intermediate level setup and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Key Job Responsibilities

Equipment Operation

  1. Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
  2. Troubleshoot technical issues and resolve problems quickly as they arise.
  3. Complies with all Company security and safety measures.
  4. Ensures equipment is secure from theft and/or damage when in use.

Customer Service

  1. Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
  2. Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
  3. Maintains a positive relationship with all clients through effective communication.
  4. Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
  5. Monitors events and checks in on customers throughout the day.
  6. Understands and fosters the hotel/client relationship.

Technical Ability

  1. Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
  2. Anticipates equipment challenges and changes in a timely and professional manner.

Systems Knowledge

  1. Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
  2. Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
  3. Interacts with other staff and outside vendors for equipment.
  4. Increases revenue by utilizing floor up-selling techniques.
  5. Works with clients to finalize invoices.
  6. As needed, works within Encore systems and applications.

Job Qualifications

  1. High school diploma required, Associate’s degree is preferred.
  2. 2-3+ years of customer service or hospitality experience is preferred.
  3. 2-3+ years of audio-visual experience is required.
  4. A valid driver’s license is required for team members in positions that may operate Company vehicles.
  5. Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to.
  6. External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date.
  7. Additional DOT requirement may need to be met if applicable.
  8. Must be able to lift 50 lbs.

Competencies

  1. Deliver World Class Service
  2. Hospitality
  3. Ownership
  4. Do The Right Thing
  5. Demonstrates Self-Awareness
  6. Drive Results
  7. Ensures Accountability
  8. See The Big Picture
  9. Decision Quality
  10. Manages Complexity
  11. Value People
  12. Collaborates

Physical Requirements

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never.

  1. Sitting: 2-3 Hours
  2. Standing: 4-5 Hours
  3. Walking: 4-5 Hours
  4. Stooping: 2-3 Hours
  5. Crawling: 2-3 Hours
  6. Kneeling: 2-3 Hours
  7. Bending: 2-3 Hours
  8. Reaching (above your head): 2-3 Hours
  9. Climbing: 0-1 Hours
  10. Grasping: 4-5 Hours

Lifting Requirements

  1. 0 - 15 lbs: Continuously
  2. 16 - 50 lbs: Frequently
  3. 51 - 100 lbs: Occasionally
  4. Over 100 lbs: Occasionally

Carrying Requirements

  1. 0 - 15 lbs: Continuously
  2. 16 - 50 lbs: Frequently
  3. 51 - 100 lbs: Occasionally
  4. Over 100 lbs: Never

Auditory/Visual Requirements

  1. Close Vision: Continuously
  2. Distance Vision: Continuously
  3. Color Vision: Frequently
  4. Peripheral Vision: Occasionally
  5. Depth Perception: Frequently
  6. Hearing: Continuously

Pushing/Pulling Requirements

  1. 0 - 15 lbs: Continuously
  2. 16 - 50 lbs: Frequently
  3. 51 - 100 lbs: Frequently
  4. Over 100 lbs: Never

Note: The physical requirements marked with an asterisk (*) indicate activities performed without assistance.

Work Environment

Hotel: Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Warehouse: Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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