Event Technical Specialist, Audio Visual - Show Team, South Florida Region Job a
Encore, Pine Island, FL, United States
Event Technical Specialist, Audio Visual - Show Team, South Florida Region
Location: Davie, Florida
Employment Type: Full-Time
Job Description
- Req#: EVENT023754
Position Overview: The Technical Specialist is responsible for the setup and operation of small to large-scale audiovisual systems for live events while ensuring the utmost in client satisfaction. This position reports to a Project Manager, Operations Manager, Operations Director, or Director, Event Technology.
Key Job Responsibilities
- Equipment Operation:
- Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment.
- Troubleshoots technical issues and resolves problems quickly as they arise.
- Complies with all Company security and safety measures.
- Ensures equipment is secure from theft and/or damage when in use.
- Customer Service:
- Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
- Maintains a positive relationship with all clients through effective communication.
- Collaborates with internal team on event solutions pre-event and during the event to ensure the best possible customer satisfaction.
- Understands and fosters the hotel/client relationship.
- Training/Staff Development:
- Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
- Provides mentorship and coaching to technical, sales, and operations team members.
- Event Supervision:
- Performs advanced work (pre/during/post event) with operations team members.
- Supervises and directs other technicians during an event.
- Equipment Maintenance:
- Assists team with proper security, storage, transportation, and maintenance of equipment.
- Performs inventory and forecasting of equipment needs.
Job Qualifications
- Bachelor’s Degree is preferred.
- Encore Technical Level 3 Certification is required.
- 2 Encore Technical Level Two Core Certifications are required (Audio, Lighting, Projection, Video, Scenic).
- 4+ years of field experience in specialty area is required.
- 3-5 years of customer service or hospitality experience is preferred.
- Ability to interact professionally and effectively with a diverse workforce and senior-level management.
- Experience with project management of multiple tasks/initiatives.
- Strong customer, client, and coworker interface experience and abilities.
- A valid driver’s license is required for team members in positions that may operate Company vehicles.
Competencies
- Ownership
- Hospitality
- Professionalism
- Responsiveness
- Safety Conscious
- Develops Talent
- Tech Savvy
- Manages Complexity
- Ensures Accountability
- Instills Trust
Work Environment
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audiovisual equipment and electrical components, and may be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays.
Warehouse work is performed at event venues as well as in a warehouse environment with similar conditions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants based on their inquiries about pay.
About the Company
Encore creates memorable experiences that engage and transform organizations. As the global leader for event technology and production services, Encore’s team delivers real results through strategy and creative, advanced technology, digital, environmental, staging, and digital solutions for hybrid, virtual, and in-person events.
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