As a Content Strategist, you are responsible for:
- Creates effective conversations grounded in knowledge of conversation design, the financial industry, and research.
- Lead conversational content strategy design sessions with partners, including cross-functional teams such as Product, Marketing, and Technology.
- Identify gaps and propose solutions.
Content strategy and execution:
- Apply content strategy principles (planning, creation, governance) to projects to create quality experiences.
- Architect user experiences with designers and product partners to provide a foundation for alignment, prototyping, visual design, and content design.
- Produce high-quality UX content, quickly integrate feedback, identify and solve content design problems, and meet business and user needs.
- Align content to business requirements and user needs to support core strategy.
- Inform all content decisions based on data, research, and careful planning.
- Write content according to UX writing standards, align/edit existing or placeholder content to standards.
- Lead content reviews and influence stakeholders through articulation of content design decisions with clear rationale. Oversee content direction and take part in and/or lead peer reviews.
- Identify gaps in UX writing standards and propose solutions.
Experience consulting:
- Create solutions with a cross-functional Agile team, considering how digital, physical, and service channels work together.
- Use problem definition techniques and data to drive project requirements.
- Facilitate ideation efforts with a focus on the problem to solve, creating a conversation of “how might we.”
- Lead reviews and drive decisions, recognizing that great products are achieved iteratively, within scope and budget, emphasizing progress over perfection.
- Raise potential roadblocks to team or project leads and collaboratively identify how to remove blockers.
- Maintain the high standards set by the group, including channel standards, content standards, and the Advisor Services design system.
Team leadership:
- Help drive projects across disciplines to create seamless experiences.
- Work with teams to estimate project completion based on task completion and resource availability.
- Foresee potential roadblocks and raise to project leads.
Teamwork, collaboration, and engagement:
- Passionately solutions-focused and optimistic about team, our mission, and the needs of our partners and users.
- Partner across disciplines and functions.
- Build relationships by creating trust with partners through setting expectations on process/deliverables.
- Actively seek and use ideas and feedback to strategically guide delivery.
- Make others feel comfortable by conveying interest in their feedback/viewpoint, anticipating reactions and responding attentively to their ideas and concerns.
- Raise your hand to help others and proactively take time to work with teammates to support/guide activities and craft.
Your approach:
- Use various communication techniques to showcase work and persuade through rationale and storytelling.
- Propose solutions that benefit all parties and craft arguments to support position.
- Have a design position and be open and flexible to moderate that position when new information is presented.
- Work within an undefined space to define potential paths forward through problem definition and design thinking.
- Recognize challenges are part of the process and collaboratively find root causes to determine next steps and new directions.
Why your work matters:
- You will support an engaged set of advisors who rely on our products to manage others’ financial lives.
- By understanding advisor needs, you will be able to impact how they do business with our client.
- You will learn how to balance functionality against complexity on a highly visible platform which serves millions of advisors and retail customers.
- You will work with an engaged design team that fosters a learning environment.
What you have:
- 6 + years of content strategy focused on digital products or equivalent.
- 1+ year of conversational design experience is a plus.
- An online portfolio showing process and strategic thinking.
- Experience with all aspects of a user-centered design process, including user research, developing user flows, creating wireframes, writing for accessibility, and creating content specifications.
- Experience working in a collaborative, multi-disciplinary team within an iterative process and an Agile development methodology.
- Strong self-management skills, comfortable with substantial responsibility, working directly with our client partners, and capable of managing your project schedules.
- Proficient in design tools like Figma, FigJam, and Writer.
- Experience running design sessions with cross-functional teams.
- Effective relationship builder–ability to partner cross-functionally and cross-enterprise and work effectively with various levels of the organization as well as various personality types.
- Comfort in a project-oriented work environment, with a positive attitude and solid work ethic.
While the above skills and experience are desired; we encourage you to apply even if you don’t meet every requirement. Your background and abilities may still be a great asset to our team, and we welcome the opportunity to hear why you might be a good fit!
The target hiring compensation range for this role is $67.73 to $75.26 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.
About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium . More information on our awesome benefits !
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.
Client Description
Are you ready to join a prestigious financial services firm that prioritizes client success and innovation? Our client is a leading provider of investment and wealth management services, known for its commitment to transparency, integrity, and personalized advice. With a focus on empowering clients to achieve their financial goals, our client offers a dynamic and collaborative work environment. Join us in our mission to help individuals and families build a brighter financial future.
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