California State University, Fresno is hiring: User Experience Designer in Fresn

Apply now Job no: 545707
Work type: Staff
Location: Fresno
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology

Compensation and Benefits

Anticipated Hiring Salary Range: $4,400 - $4,620 per month

Full CSU Classification Salary Range: $4,094 -$7,881 per month

• This is a full-time (equivalent to 40 hours per week), probationary, non-exempt position.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program.

Job Summary

Working under the direction of Director of Planning and Digital Transformation, the Analyst/Programmer will be an integral part of the Digital Transformation team at Fresno State, dedicated to enhancing the digital user experience across all campus applications and technology services, including web, mobile, desktop, hardware interfaces, physical environments, and person-to-person interactions. The UX Designer will collaborate with cross-functional teams, including campus stakeholders, to deliver user-centered solutions that align with the University's digital transformation initiatives. This role requires a creative and analytical individual who will use effective communication to facilitate the requirements gathering, execution and completion of projects.

Key Qualifications

• Knowledge of interaction designs and ability to troubleshoot using HTML, CSS, and comparable languages.
• Strong understanding of user-centered design principles and methodologies.
• Knowledge of and working experience with the design, administration, and support of enterprise Web Content Management platforms; such as: Omni Web CMS.
• Knowledge of and working experience with the design, administration, and support of enterprise Mobile App platform(s); such as: Modo Labs.
• Knowledge of accessibility testing in accordance with Section 508 of the US Rehabilitation Act and the W3C Web Accessibility Initiative (WAI) and analyzes results.
• Skill/Ability to:
  • Ability to use problem-solving skills and seeking to optimize data for the best possible outcome.
  • Conduct needs assessments and user research, including interviews, surveys, focus groups, and data collection.
  • Ability to create sketches, proofs, prototypes, mock-ups, wireframes, user journey maps, and other visual aids.
  • Ability to evaluate the efficacy of prototypes and projects through usability testing and feedback collection and iterate on designs based on user feedback.
  • Maintain effective working relationships with people of diverse backgrounds and collaborate across organizational lines.
  • Excellent interpersonal and communication skills to communicate ideas to developers.
  • Organizational and time-management skills with the ability to work under pressure and manage multiple tasks and projects under competing deadlines and maintain flexibility in response to constantly shifting priorities.

Education and Experience

• Bachelor's degree in Computer Science, Marketing, User Experience Design, Human-Computer Interaction, or a related field.
• Working experience in Web AND Mobile App design.
• Experience in UX design, preferably in a Higher Education IT environment.
• A portfolio showcasing a range of technology design projects and case studies.
• Preferred Qualifications:
  • Master’s degree in Computer Science, Marketing, User Experience Design, Human-Computer Interaction, or a related field.
  • Working experience with Modern Campus/Omni Web Content Management System.
  • Working experience with Modo Labs (Mobile App) Platform.
  • Experience in supporting High Impact Practices, such as Project-based Learning and Internship programs.
  • Excellent emotional intelligence and self-awareness.
  • Excellent ability to work and communicate with technical and non-technical audiences.

Department Summary

Technology Services provides administrative information services, core services, and desktop support to the Fresno State community. Our department consists of a well-trained team of individuals dedicated to providing effective technology and quality services and support that are integrated into the daily activities of the entire campus.

Deadline & Application Instructions

Applications received by February 17, 2025 will be given full consideration by the search committee.

• Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee.

Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references.

Equal Employment Opportunity Information

California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer.

Fresno State is a tobacco-free, smoke-free and vapor-free campus.