Sync1 Systems is hiring: Technical Writer I/II in Austin

Job Description:

We are seeking a detail-oriented and skilled Technical Writer to join our team. This role is responsible for creating, maintaining, and managing all documentation for both internal and external audiences. As a provider of a Loan Origination System (LOS) platform, the Technical Writer will focus on producing high-quality documentation that supports our LOS platform, including user guides, integration guides, and release notes.

The Technical Writer will collaborate with cross-functional teams, including product management, development, and support, to ensure clear, accurate, and user-friendly documentation that enhances the customer experience and supports internal operations.

Key Responsibilities:

• Create and Maintain Documentation: Develop and regularly update user guides, integration guides, and internal technical documentation.
• Release Notes: Author and distribute clear and concise release notes for customers, outlining updates, new features, and fixes.
• Technical Communication: Translate complex technical concepts into easy-to-understand documentation for a variety of audiences, including non-technical users.
• Standardization: Establish and enforce standards for documentation style, format, and structure.
• Collaboration: Work closely with product management, development, and support teams to gather the information necessary for accurate and comprehensive documentation.
• Version Control: Ensure all documentation is current and accurately reflects the latest product updates and features.
• Customer Engagement: Partner with customer success teams to address gaps in documentation and improve user experience.

Qualifications:

• Experience:
  • Proven experience as a technical writer, preferably in the software or technology industry.
  • Experience creating customer-facing documentation such as user guides, integration guides, and release notes.
• Skills:
  • Exceptional written and verbal communication skills.
  • Ability to understand and document complex technical concepts.
  • Proficiency with documentation tools (e.g., Confluence, Microsoft Word, MadCap Flare, or similar).
  • Familiarity with version control systems and content management tools is a plus.
• Education:
  • Bachelors degree in English, Technical Writing, Communications, Computer Science, or a related field, or equivalent experience.

Preferred Qualifications:

• Basic knowledge of software development processes and terminology.
• Experience working in agile environments.

Benefits Include:

• Medical
• Dental
• Vision
• FSA/DCA
• Life Insurance
• Short & Long Term Disability
• Paid Time Off
• Holidays
• 401K with Matching

Job Type: Full-Time

Location: Hybrid

Must be legally authorized to work in the U.S. without sponsorship.

Please submit resume/CSV for consideration.