Student Worker Communication Center AHU PRN Job at AdventHealth in Orlando

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally and grow spiritually by extending the Healing Ministry of Christ, where you will be valued for who you are and the unique experiences you bring to our purpose-minded team.

Schedule: PRN / Day (Variable Schedule)

Location: 660 WINYAH DR, Orlando, 32803

The community you’ll be caring for:

Our mission is to provide an environment where students can develop spiritually, intellectually, socially, and physically while pursuing professional expertise integrated with Christian values.

Job Summary:

The Student Worker, Communication Center conducts regular communication through phone, email, and text messages for lead and applicant cultivation. The Communication Center Specialist accurately documents all interactions with leads and applicants to keep communication history current. The Communication Center Specialist communicates regularly with the Communication Center Manager to ensure lead and applicant communication and turnaround time goals are met. The Communication Center Specialist is assigned to uphold policies and procedures set by the Admissions Department, University, and its committees, and actively exemplifies outstanding customer service.

You Will Be Responsible For:

• Communicate with leads and applicants through phone, email, and text messages.
• Ensure all forms of communication reflect a professional, friendly tone.
• Provide accurate and timely information to leads and applicants.
• Maintain a working knowledge of admissions requirements for all programs utilizing published criteria in the Academic Catalog.
• Document all communication touchpoints with leads and applicants within the CRM.
• Ensure that all work meets the standards for accuracy and timeliness established by the Communication Center Manager.
• Employ customer recovery strategies as needed, in conjunction with the Communication Center Manager.
• Identify and anticipate issues of efficiency and accuracy in the areas for which they are responsible, and develop possible solutions.
• Collaborate with the Communication Center Manager to ensure a smooth lead-to-student journey.

What Will You Need:

EDUCATION AND EXPERIENCE REQUIRED:

• Must be currently enrolled as a student at AdventHealth University (please upload class schedule).
• Exceptionally professional oral and written communication skills.
• 1 or more years of customer service experience.

This facility is an equal opportunity employer and complies with federal, state, and local anti-discrimination laws, regulations, and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience, and other relevant factors within this pay range.

Category: Student Worker

Organization: AdventHealth University

Schedule: Per Diem

Shift: 1 - Day

Req ID: 24045017

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