Assistant Community Manager Job at FSR in San Francisco

Description

Job Overview:

The onsite Assistant Community Manager assists in the everyday questions and needs of the residents; serves as liaison with staff and vendors; performs site reviews and processes covenants compliance correspondence; attends scheduled Board meetings (as requested) supports the Association’s community management team through timely completion of assigned administrative and project duties.

Compensation: $27-28/hr

Your Responsibilities:

• Acknowledge and greet all residents and guests in a friendly courteous manner.
• Handle questions or calls from board members, homeowners, and vendors or refer to the appropriate staff member for assistance.
• Monitor security cameras and take action if inappropriate behavior of a member is noted.
• Inform CM or other senior staff member of any injury or behavior incident, complete incident report and/or call law enforcement or emergency crew as needed.
• Consistent use and maintenance of information in Connect, Tasks, and other FirstService database programs as assigned.
• Create clear, concise, professional, and accurate written communication to residents in a timely manner.
• Perform move coordination duties as assigned.
• Perform site reviews and related correspondence and follow-up as assigned.
• Track delivery, notify residents of packages, and conduct daily package audits.
• Support staff to complete administrative duties.
• Support staff to receive and process ARC applications.
• Maintain and generate all required association and management reports.
• Operate and manage the Access Card and Directory Access system.
• Make every attempt to enforce rules and regulations in a professional manner.
• Assist with light general maintenance and set up as required.
• Process reported maintenance items to appropriate staff member or vendor.
• Inventory and maintain adequate level of all supplies.
• Maintain an organized and clean workspace according to company procedures.
• Complete company training as assigned, attend all mandatory company functions and adhere to FirstService Residential Standards of Operation.
• Other duties assigned as needed.

Skills & Qualifications:

• Ability to work under tight deadlines and consistently meet deadlines.
• Exhibit professionalism, professional attire, and demeanor at all times.
• Demonstrates effective communication skills consisting of oral, written, and listening skills.
• Demonstrates problem-solving abilities.
• Ability to draft correspondence and respond to inquiries and client concerns effectively and independently.
• Must be proficient with computer programs needed for specific position including Microsoft Outlook, Word, Excel, and PowerPoint.
• Demonstrates organizational skills and ability to independently prioritize daily workload.
• Must work effectively and communicate with co-workers, customers, and others by sharing ideas in a constructive and positive manner.

Education & Experience:

Must have a minimum of a GED or a High school diploma.

Physical Requirements and Working Environment:

• Must be able to lift 25 lbs.
• Must be able to sit or stand for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Must be able to effectively place and receive telephone calls and use voicemail system.
• Work is performed in a variety of environmental conditions, with exposure to outdoor temperatures, weather variations, traffic and equipment noise, equipment vibrations, vehicle and/or chemical fumes, chemicals such as cleaning solvents and grease, machinery and their moving parts and dust.
• Work duties may require the ability to stand or walk on hard surfaces for frequent and prolonged periods of time.

Full time position. Work days, hours of work and location may vary and overtime work will be required from time to time. This position does require working occasional evenings, weekends and some holidays per the direction of management. Consistent and regular attendance required.

What We Offer:

• Medical, dental, and vision plans (full time and part time 30+ hours)
• 401K match
• Time off including vacation, sick, and company paid holidays
• Tuition reimbursement
• Free emotional wellbeing and daily life assistance support for all associates
• Health savings account

About Us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce.

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