Dexian is hiring: Corporate Event Planner in New York

DESCRIPTION

Ideally this is a more Junior Event Planning role, with a big emphasis on the admin work that is done in this role which is – responding to emails in the shared mailbox, working on event room requests (reaching out to requestor to verify information, placing in rooms, updating information in system), small meeting planning, front-desk role in front of our Operating Committee, so attentive/hospitality focus is key as our roles are the first impression for the Client Center.

RESPONSIBILITIES

• Detailing and planning boardroom meetings, working closely with porters, audio visual and catering teams. Meet and greet each client daily, provide personalized high touch customer service.

• Manage reception desk essential functions; answering telephone calls, managing emails in personal inbox/shared inbox, greeting and escorting clients to room.

• Supporting C-suite executive meetings with the highest level of conduct involving a combination of professionalism, organization, and effective communication.

• Handle day to day challenges clients present while driving towards a solution.

• Maintain a professional, flexible, “can-do” level of service.

• Join planner on pre and post conference calls, aiding data entry.

• Check rooms making sure catering, audio visual and room sets match BEO.

• Master usage of EMS (Event Management System) to detail reservations, review in-coming requests and present proper reports.

• Manage correspondence between planning team and reservation holders throughout the booking process while providing an outstanding customer service experience.

• Firm understanding of the business guidelines for allocating space.

• Manage space issues, escalate unresolved issues to lead planner or manager.

• Ensure customers are contacted in a timely manner and are updated regarding the status of their request and offered available options.

QUALIFICATIONS

• 3 years of experience in Hospitality, Admin, Event Planning/Management with high touch customer service OR Corporate “Conference Services” background

• Solid Microsoft Office skills (knowledge of EMS booking system)

• Effectively manage guest experience and expectations through a high level of tact and diplomacy

• Highly organized with the ability to multi-task and apply judgment to priority

• Working knowledge of audio visual systems

• Flexibility to deal with a fast-paced, diverse environment

• Must be willing to work flexible shifts covering conference center hours and locations

• Bachelor’s degree or work-related experience

INTERVIEW PROCESS

Video or Personal Interview

*Interview process is at the Hiring Manager’s discretion since Candidates should be local to NYC

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.