Assistant Store ManagerPOSITION DESCRIPTION AND KEY MEASURESDepartment: Retail OperationsLocation: Store LocationReport to: DMNumber of direct reports: POSITION PURPOSE AND EXPECTATION:Assistant Store Manager Position Summary: We are seeking a dynamic Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals.Key Responsibilities:Leadership & Team DevelopmentSupport Store Manager in training, coaching, and developing store associatesFoster effective communication across all team membersLead by example in providing outstanding customer serviceAssist in recruiting, hiring, and onboarding new team membersSales & OperationsDrive sales performance through team motivation and leadershipExecute operational procedures including opening/closing protocolsManage inventory control and stockroom organizationOversee accurate processing of shipments and merchandise flowMonitor and maintain shrink prevention measuresEnsure store meets visual merchandising standardsCustomer ExperienceCreate an engaging shopping environmentResolve customer concerns professionally and efficientlyMaintain store appearance and cleanlinessLead team in delivering personalized serviceAdministrative DutiesSupport payroll management and schedulingMaintain accurate financial records and reportsEnsure compliance with company policies and proceduresAssist with loss prevention initiativesRequired Qualifications:2+ years retail management experienceStrong problem-solving and decision-making abilitiesExcellent interpersonal and communication skillsDemonstrated leadership capabilitiesPassion for retail and fashionAbility to work in a fast-paced environmentFlexible availability including evenings, weekends, and holidaysPhysical ability to perform tasks like standing, lifting, and moving merchandiseEmbody company values and cultureMaintain professional appearance and attitudeAct as a brand ambassador both in-store and in the communityStay current with fashion trends and product knowledgeBrand RepresentativeKEY MEASURES AND ACCOUNTABILITIES Key Performance Indicator Benchmark Cash Variance ReportingWeekly on Friday's Variance investigationsAny variance above $50.00 Zendesk ticket responseWithin 48 hours Sales reconciliationsDay 3 of EOM week Monthly Turnover reportingBy 7th of each month Balance Sheet reconciliationsDay 10 of EOM week
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