Community Manager Job at Kaiserman Company, Inc in Bryn Mawr

Company Overview

Kaiserman Company is a proud, family-owned business with a century-long legacy, specializing in multi-family residential property management. Our core mission is to provide top-notch residential homes with a strong focus on quality operations and superb service for our valued residents. Kaiserman Company is committed to fostering a supportive and collaborative work environment where employees are encouraged to thrive and grow. We prioritize open communication, teamwork, and professional development to ensure that every member of our team feels valued and empowered to contribute their best work.

Job Summary

The Community Manager reporting to the Company President is responsible for providing leadership, oversight and direction to the staff at their community in order to optimize resident satisfaction, employee satisfaction and financial performance. This position is tasked with mentoring property staff and ensuring that all staff support the Kaiserman Company mission and understand their roles in achieving established Key Performance Indicators (KPIs). The Community Manager supervises and advocates on behalf of the community staff to enhance individual performance and provide excellent customer service to residents.

Essential Job Functions

• Lead and mentor the community team, fostering their growth, providing constructive feedback, and offering support to enhance performance and achieve objectives.
• Schedule, direct, and facilitate weekly staff meetings to communicate Company updates and weekly goals for your community.
• Maintain knowledge and awareness of property competition, and other market conditions affecting leasing and operations.
• Review marketing, leasing, and vacancy reports with staff and monitor leasing and occupancy goals.
• Ensure property-related marketing/advertising campaigns are aligned with the Company’s strategic vision and branding.
• Execute marketing and advertising campaigns for apartment leasing and coordinate leasing events such as open houses, realtor tours, and resident promotional activities.
• Participate in weekly pricing conference calls for available units to lease.
• Review, and approve all lease applications.
• Utilize resident retention strategies to maintain optimized occupancy levels.
• Utilize applicant screening procedures in line with SOP to minimize delinquency, skips and evictions.
• Lead community tours, showing vacant units and marketing property amenities as needed.
• Forward all proposed service contracts to the Legal Department for review and approval.
• Utilize maintenance software programs to enter and track work orders, regularly review maintenance reports and optimize resident satisfaction through outstanding maintenance support.
• Maintain building/property security measures, ensuring proper incident documentation and notification to management.
• In line with SOP, oversee rent collection procedures, including following up with delinquent accounts.
• File court documents on behalf of the community for eviction and attend scheduled court hearings as Kaiserman Company representative.
• Be a point of contact for dissatisfied residents and resolve resident satisfaction issues.
• Monitor community-resident relations and mediate disputes when necessary.
• Oversee the move-in and move-out inspection procedure.
• Oversee security deposit administration including inspecting units to determine resident’s balance or refund.
• Optimize community Net Operating Income (NOI) through robust revenue enhancements and expense controls.
• In line with SOP, prepare and distribute community reporting.
• Ensure all administrative and accounting tasks are completed timely and accurately.
• Prepare the annual operating budget and work with the Finance team, Marketing team, and Major Projects team to develop an aggressive yet achievable community budget.
• Remain current on and compliant with policies and laws affecting the marketing and leasing of the property.
• Remain current on trends within real estate and property management industries.
• Ensure that all new team members complete property level On-Boarding process.
• Collaborate with Human Resources to ensure completion of training programs for the community team members.
• Manage the staff’s Performance Management annually in line with SOP and Employee Handbook.

Physical Requirements

• This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Walk the property and inspect apartments, climbing stairs if necessary.

Knowledge, Skills, and Abilities

• A bachelor’s degree in a relevant field such as business studies or an equivalent combination of education and work experience is required.
• 5+ years of experience in the property management industry.
• Demonstrated experience of at least 3+ years in managing Class B or superior multi-family unit complexes overseeing approximately 350 or more multi-family units.
• Ongoing pursuit of education and certifications within the CRE industry is preferred.
• Strong proficiency in contemporary property management software, including Yardi, Rent Café, LRO, RealPage ILM/Yardi CRM, is highly desirable.
• Proven track record in effectively managing property budgets exceeding $5 million in revenue, coupled with direct participation in the annual budgeting process.
• Basic property management accounting/financial record keeping knowledge.
• Previous leadership experience in a management role, including supervising a team of at least four direct reports.
• Advanced proficiency in Microsoft Office suite, essential for outlining the functions outlined above, is required.
• Excellent written and verbal communication skills.
• Excellent customer service skills demonstrating effective means to resolve inquiries or concerns, ensuring a positive experience for residents.
• Strong organizational skills demonstrated through efficient multitasking, prioritization, and meticulous attention to detail to streamline processes and optimize workflow.

Company Culture and Values

At Kaiserman we value collaboration, integrity, and dedication to service. We believe in nurturing a work environment that promotes teamwork, growth, and a strong sense of community. The Kaiserman Company culture strengthens our organization, fosters creativity, and enhances our ability to understand and meet the diverse needs of our team members and residents.

We are committed to providing an environment that promotes personal and professional growth. As a Community Manager, you will have access to ongoing training and development opportunities, empowering you to enhance your skills and knowledge in the property management industry.

Joining Kaiserman Company means becoming a valued member of our close-knit community, where achievements are celebrated, and mutual support is a cornerstone. Our organizational structure offers a unique advantage, providing direct exposure to top leadership, fostering mentorship opportunities and facilitating a transparent communication flow. We prioritize work-life balance, encouraging our employees to maintain a healthy equilibrium between personal and professional pursuits. This approach ensures that our team members feel fulfilled and energized in all aspects of their lives.

The organization’s culture and values form the bedrock of Kaiserman's continued success and enduring legacy. As a Community Manager, you will play a crucial role in upholding these values and contributing to a vibrant and nurturing environment for our residents and fellow team members alike.