Assistant Community Manager Job at LMS Investment Management in Birmingham

Position/Title: Assistant Community Manager

Reports to: Community Manager

Start Date: Immediately

Location: Birmingham, Alabama - Parkside

The ideal candidate for the Assistant Community Manager position would have experience in managing/leasing multi-family properties, be self-motivated and self-directed, and have the ability to become a team leader. This individual should also possess effective verbal and written communication skills, be safety conscious, and work well under pressure.

Position Objectives:

• Maintain and increase occupancy for the property by creating community and creating value for our neighbors.

Responsibilities Include:

• Marketing:
  • Respond effectively to telephone inquiries to generate prospective resident visits to the property. Maintain a call to show ratio of at least 65%.
  • Show and demonstrate apartments, utilizing relationship skills to demonstrate market-ready product and availability to close prospects. Maintain a deposit to show ratio of at least 50%.
  • Follow-up with prospective residents.
  • Monitor telephone and walk-in traffic at property via welcome cards and traffic log. Traffic must be entered into the software system daily.
  • Walk model tour route and open models daily to ensure quality presentation and, if necessary, sparkle clean vacant show units.
  • Visit competitors quarterly.
  • Responsible for completing the market survey weekly.
  • Assist with outreach marketing by visiting and connecting with local businesses.
  • Update and maintain social media accounts, including but not limited to Facebook and Instagram.
  • Manage and optimize the property’s online reputation.
  • Assist Community Manager with resident retention including contacting residents on renewal expiration report each month.
• Lease Administration:
  • Obtain lease information and complete lease applications. Conduct required screening and reference checks on prospects. Ensure accuracy and completeness of all lease files.
  • Conduct move-in inspections with new residents.
  • Review welcome packet with new resident in a timely manner.
  • Input daily Resident Relations.
  • Prepare and process resident service requests.
  • Assist with resident issues and complaints, including but not limited to rent payments, service requests, and matters pertaining to other residents.
  • Assist with preparation of newsletters and promotional flyers.
  • Assist with the planning of community activities and events.
  • Attendance will be required at all resident events unless the absence was approved in advance by the Community Manager.
• Accounting policies and procedures:
  • Collect, record, and deposit daily rental payments, application fees, administrative fees, and security deposits.
  • Assist in preparing weekly and monthly reports as required.
  • Assist in preparing timely legal action for evictions, as necessary.
  • Pass initial and annual Fair Housing Training Course and adhere to the timeline of assigned online training courses.

Experience, Skills & Requirements:

• High School Diploma or GED Required. Two years of college preferred. Two years of related business experience.
• Must be able to communicate effectively with residents, staff, supervisors, vendors, etc.
• Microsoft Word, Microsoft Outlook, Microsoft Excel, and Yardi Voyager knowledge preferred.

About the Organization:

LMS is a vertically-integrated, multifamily real estate firm offering acquisition, development, construction, and property management.

We have more than 20 years experience navigating the Southeast market. We currently have more than $150 million in construction and development projects and more than $1.5 billion in assets managed.

Our mission is to Create Community and Create Value. We do this by leveraging innovation and integrity; providing investors with the most value out of the deal, a smooth and transparent working relationship, and meaningful impact on people and communities along the way.

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