The Urbana Free Library is hiring: Library Assistant 2 - Safety in Urbana

Frontline Applicant Tracking - City of Urbana & The Urbana Free Library

City of Urbana & The Urbana Free Library

• Position Type: UFL -- FT, Civil Service/ Library Assistant 2
• Date Posted: 10/8/2024
• Location: Urbana Free Library
• Date Available: TBD
• Closing Date: 03/09/2025 11:59pm

Do you want to work where you can enrich the lives of the people in your community? The Urbana Free Library seeks a service-oriented and self-motivated individual for its Library Assistant 2 – Safety position. Safety duties include engaging with patrons and staff, de-escalating behavioral disruptions, and responding to emergencies. This individual will work at the Library’s service desks, providing excellent information and notary service to patrons. The ideal candidate should have experience in public service or safety and a demonstrated history of successfully navigating complex social situations. If you are a friendly, energetic, and dependable person who would enjoy working in a community-centered environment, the Library invites you to apply.

Position Type: Civil Service/Full-Time/Non-Exempt

Location: The Urbana Free Library

Pay Grade: 25

Job Summary:

The Library Assistant 2 – Safety works independently to maintain a safe and pleasant environment in the Library for the benefit of all Library patrons and staff, and serves as the primary point person for behavioral disruptions, including emergencies. This person helps to de-escalate situations quickly and minimizes disruptive behavior in accordance with the Library’s policies and procedures. Duties require extensive public interaction. The Library Assistant 2 - Safety provides appropriate follow-up and documentation of Library incidents, and also performs all duties of the Library Assistant 2 – Patron Services. The Library Assistant 2 - Safety reports to the Patron Service Manager.

The Ideal Candidate:

• Has a strong commitment to excellent public service and is friendly, energetic, and adaptable.
• Has excellent organizational, interpersonal, and decision-making skills.
• Has the ability to de-escalate emotionally charged situations.

Required Qualifications:

• Graduation from high school or equivalent.
• Previous customer service or public service experience.
• One year continuous, successful work experience.

Preferred Qualifications:

• Previous experience in social work or public safety preferred.
• Experience with mental health first aid and trauma-informed practices preferred.
• Experience with and knowledge of social work and social services available in the Urbana-Champaign area preferred.
• Experience working in or with public libraries preferred.

To Apply:

To apply online, click the maroon “Apply” button on the upper-right-hand side of this page. Applications will not be considered unless they are complete. Applications must be submitted by 11:59 p.m., March 9, 2025, to be evaluated.

Selection Process:

• Online application.
• Application scoring.
• Panel interviews.
• Contacting references.
• Selection/Appointment.

Accommodations:

The Urbana Free Library provides reasonable accommodations for persons with disabilities. If you need information, please contact The Urbana Free Library at 217-367-4057.

The Urbana Free Library welcomes diversity!
We foster an environment that values and encourages mutual respect, inclusion of all people, and utilizing differences and similarities as an organizational asset. We welcome applications from diverse candidates and candidates who support diversity. EOE

Attachment(s):

• LA2 - Safety