athenahealth, Inc. is hiring: Principal UX Designer in Town of Texas

Grow your career internally or refer a friend to athenahealth!

We are seeking a Principal UX Designer to join the epocrates user experience team. As the leading medical reference and point-of-care app in the country, epocrates is dedicated to delivering cohesive end-to-end experiences. As a member of our user experience team, you will leverage a deep understanding of our users to craft exceptional designs that serve millions of healthcare providers.

Mission/Team

In this role, the Principal Designer will join the Enabling Capabilities team, tasked with defining and designing our product design system while exploring and innovating new capabilities. This designer will also play a key role in establishing best practices and enhancing design across our product teams, creating valuable and delightful experiences for our users.

A successful candidate should have:

• Design Systems Experience: Knowledge of building and maintaining design systems at scale
• UX and UI Project History: Proven success in completing various UX and UI projects while working with different teams
• Method Flexibility: Comfort with both traditional and new ways to share ideas
• Creative Thinking: Ability to bring fresh ideas and strong opinions to their work
• Effective Communication: Skill in presenting ideas clearly and influencing others with user-centered design
• Passion for Impact: Motivation to help epocrates support healthcare providers in making informed decisions
• Strong Portfolio: Work samples that showcase strong aesthetic sensibility and visual design

Role

We are enhancing our platform's capabilities while preserving the core experience that has made epocrates a leader in medical references. The Principal UX Designer will play a vital role in our front-end systems teams by:

• Leading design systems for both native and web technologies
• Collaborating on special projects involving generative AI and other innovative technologies
• Assisting engineering and product teams with new developments
• Mentoring and supporting other designers

Position Summary

Responsibilities may include, but are not limited to:

• 60% - Design execution (Primarily Individual Contributor)
• Collaborate on expanding and organizing our multi-platform design system in Figma
• Take ownership of designing various cross-platform features
• Work on the UX design process to define and deliver effective designs
• Partner with UX research to refine designs through testing and iteration
• Collaborate with UX and Marketing to effectively communicate the platform's value to users and clients
• Work with product, marketing, engineering, and medical information teams during the agile planning, design, and development process to ensure products align with design goals
• Team up with the UX team to ensure product features meet quality standards in workflow, interaction design, microcopy, and accessibility

• 20% - Design strategy and planning
• Work with the Director and Senior Manager to scope and define projects
• Collaborate on establishing success criteria and metrics
• Partner with product and engineering leads to set strategic direction for key product features across teams
• Embrace feedback and engage in collaborative ideation sessions, integrating qualitative and quantitative data insights to form a well-informed perspective
• Define and advocate for user experiences, particularly in relation to commercial advertising partner content
• Present and communicate end-to-end designs to various departments and stakeholders, using storytelling to capture feedback
• Plan and facilitate problem identification sessions, offering multiple solutions

• 20% - Leadership & Coaching
• Empower, energize, and support teams to achieve meaningful results
• Mentor team members through guidance and design reviews
• Collaborate with leadership from Product, Engineering, Commercial, Marketing, and Medical Information championing user experiences throughout the process
• Offer a strong perspective on mentorship and lead as a principal contributor
• Foster a collaborative environment for sharing ideas and feedback
• Ensure best practices are maintained at every stage of the process

Education, Experience, & Skills Required

• 8+ years of experience in UX/Product Design within complex informational domains (Agency or In-House)
• Experience collaborating with UX research teams to iteratively test and validate designs
• Proficient in building and maintaining design systems, with a preference for Figma
• Experience working with Design and Engineering teams on design system implementation
• Skilled in designing across platforms (Responsive Web, Native iOS/Android)
• Experience evaluating 3rd party vendors
• Understanding of accessibility principles and a proven track record in delivering universal design
• Excellent communication, presentation, and interpersonal skills
• Ability to evangelize the importance of user-centered design
• Strong visual aesthetic demonstrated in your portfolio
• Collaborative team player with strong partnership skills
• Experience with brand systems and collaboration with marketing communications is a plus
• Experience in designing Artificial Intelligence (AI) solutions is a plus
• Experience with editorial or community-driven projects is a plus.
• Experience in healthcare, health tech, digital publishing, and/or online advertising is a plus

Behaviors & Abilities Required:

• Foster a team environment with clear goals and roles, enabling members to contribute independently and effectively to create simple, effective, and elegant user interactions with products
• Coach team members on work quality, execution, and behaviors that lead to team success, building a strong track record
• Develop clear problem statements that help teams focus on key root causes while encouraging exploration
• Communicate and inspire commitment to a vision and plan that aligns with the organization's mission and goals
• Manage ambiguity and change effectively, making timely decisions based on available information, and encourage the team to take calculated risks through cost/benefit analysis of options

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