Technical Writer Intelligrants Job at MATRIX SYSTEMS & TECHNOLOGIES INC in Baton

Benefits:

1. Health insurance
2. Paid time off

Scope of Services:

Work directly with Intelligrants Applications Architect, Applications Program Manager, Senior Applications Programmer, and Applications Database Administrator to document the design and updates of technical design artifacts of the OCD DRU instance of Intelligrants grants management software.

Ensure OCD DRU and OTS are up to date and have familiarity with the Intelligrants instance design so that end users can successfully use the Intelligrants grants management software.

Mandatory Expertise and Experience:

1. Experience in Intelligrants grant management software functionality.
2. Technical artifact creation including workflow design, operational playbooks, and system design artifacts.
3. Good customer service in operational use of Intelligrants.

Duties of a Technical Writer:

1. Develops technical systems support and knowledgebase documents.
2. Reviews and approves content to be published to a centralized knowledgebase.
3. Develops technical system implementation and configuration documentation and related technical support user guides and procedures guides.
4. Develops end user training documentation and guides.
5. Reviews, validates and updates technical system and support documents.

This is a remote position.