Boar's Head
Order Writer/Merchandiser Job at Boar's Head in Olympia
Boar's Head, Olympia, WA, United States, 98502
Hiring Company:
Delicatessen Services Co., LLC
Overview:The Order Writer/ Merchandiser is responsible for enhancing the customer experience by providing in-store support to national accounts during peak periods. The role will assess changing deli conditions throughout the day and tailor support to address store needs in real-time. The Premium Advantage Specialist will be in-store during peak customer traffic periods including weekends and weekdays.
Job Description:Essential FunctionsCustomer Experience
- Positively impact the customer experience at the retail store level by accurately assessing the deli service needs throughout the day and adjusting focus to meet changing needs.
- Actively engage with the deli customers through timely and sincere acknowledgment, proactive companion selling, and product.
- Develop Brand loyalty and grow Brand usage by providing recipe ideas to deli customers.
- Build rapport with deli customers to create and maintain loyal fans of Boar’s Head Brand products.
- Host a variety of in-store sampling and product pairing events focusing on product presentation.
- Build awareness of Boar’s Head Brand premium delicatessen products by engaging consumers through product sampling.
- Actively promote Boar’s Head Brand products by educating consumers on flavor, nutritional information, quality, and complimentary products.
- Possess a positive, energetic, and serving attitude.
- Provide behind-the-counter training to deli employees with a focus on exceptional customer service, product knowledge, product pairings, slicing technique, etc.
- Create a selling culture within the deli, mentor deli associates to become passionate about providing exceptional customer service.
- Set service case ensuring the full product line is displayed in an appetizing manner.
- Maintain retail product presentations; ensure displays are fully stocked, clean, and visually pleasing and each item is priced.
- Update merchandising and marketing materials as required.
- Complete additional activities or special projects as assigned.
Minimum Requirements
Physical Requirements
- Ability to stand for a minimum of 4 hours.
- Ability to bend, twist, reach, climb, stoop, kneel, crouch, and crawl.
- Ability to lift or carry objects weighing up to 40 lbs.; push or pull objects up to 300 lbs.
Working Conditions
- Ability to work in a refrigerated/freezer environment.
Job Requirements
- High school diploma or equivalent.
- 3 years of experience in retail sales, customer service, or similar roles.
- Basic computer skills.
- Experience with food preparation is helpful but not required.
- Keep work area neat and clean; exhibit good food safety and sanitation practices at all times.
- Willingness to learn and operate a slicer.
- Must have own transportation and be willing to travel to different retail locations within assigned area.
- Ability to transport and set up a folding table, utensils, platters, etc.
- Must have an internet-enabled cell phone.