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Puente Hills Hyundai

Puente Hills Hyundai is hiring: Dealership Service Writer & Advisor in City of I

Puente Hills Hyundai, City of Industry, CA, United States, 91715

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Job Description

Job Description

Service Writer & Advisor at Hyundai Dealership located in City of Industry, CA


Seeking an experienced writer/advisor to join our team.


  • Employment Type: Full-time position with benefits package (medical/dental/401k)
  • Work Environment: Family-oriented with a focus on high service volume and loyal customer base
  • Location: City of Industry, CA, fostering a fun atmosphere
Compensation:

$54,000 - $120,500 yearly

Responsibilities:
  • Ensure that the Customer Service Index (CSI) rating meets the expectations set by the dealership service manager
  • Guide customers through the complete service experience, from the service drive to vehicle handover
  • Coordinate appointment scheduling and deliver accurate service estimates
  • Provide education to customers on the importance of vehicle care and maintenance following manufacturer guidelines
  • Clearly communicate repair and maintenance timelines to customers
  • Keep customers updated on any changes in estimates or pick-up times through progress calls or emails
  • Accurately record repair and maintenance updates on approved repair orders
  • Effectively address and resolve customer inquiries and concerns
  • Build strong, positive relationships with customers to encourage repeat and referral business
  • Collaborate with managers to achieve daily performance metrics
  • Maintain consistent penetration levels for both Customer Pay (CP) and Warranty services
Qualifications:

  • Possess a high school diploma or GED equivalent
  • At least six months of work/training experience in the automotive industry or closely related field
  • Knowledgeable about newer vehicle technologies
  • Outstanding customer service abilities
  • Analytical and adept at multitasking
  • Work independently and with minimal supervision
  • Positive attitude and team-oriented
  • Remarkable written and verbal communication skills
  • Substantial and consistent work record
  • Valid driver's license and a clean driving record
  • Professional attitude and behavior
  • Mobile applications and software user interface with existing solutions are a plus

About Company

Puente Hills Hyundai is a busy multi-dealership family-owned franchise. We are located in the City of Industry CA. Benefits offered include Medical, Dental, 401(k), and other great benefits.