Puente Hills Hyundai
Puente Hills Hyundai is hiring: Dealership Service Writer & Advisor in City of I
Puente Hills Hyundai, City of Industry, CA, United States, 91715
Job Description
Job Description
Service Writer & Advisor at Hyundai Dealership located in City of Industry, CA
Seeking an experienced writer/advisor to join our team.
- Employment Type: Full-time position with benefits package (medical/dental/401k)
- Work Environment: Family-oriented with a focus on high service volume and loyal customer base
- Location: City of Industry, CA, fostering a fun atmosphere
$54,000 - $120,500 yearly
Responsibilities:- Ensure that the Customer Service Index (CSI) rating meets the expectations set by the dealership service manager
- Guide customers through the complete service experience, from the service drive to vehicle handover
- Coordinate appointment scheduling and deliver accurate service estimates
- Provide education to customers on the importance of vehicle care and maintenance following manufacturer guidelines
- Clearly communicate repair and maintenance timelines to customers
- Keep customers updated on any changes in estimates or pick-up times through progress calls or emails
- Accurately record repair and maintenance updates on approved repair orders
- Effectively address and resolve customer inquiries and concerns
- Build strong, positive relationships with customers to encourage repeat and referral business
- Collaborate with managers to achieve daily performance metrics
- Maintain consistent penetration levels for both Customer Pay (CP) and Warranty services
- Possess a high school diploma or GED equivalent
- At least six months of work/training experience in the automotive industry or closely related field
- Knowledgeable about newer vehicle technologies
- Outstanding customer service abilities
- Analytical and adept at multitasking
- Work independently and with minimal supervision
- Positive attitude and team-oriented
- Remarkable written and verbal communication skills
- Substantial and consistent work record
- Valid driver's license and a clean driving record
- Professional attitude and behavior
- Mobile applications and software user interface with existing solutions are a plus
Puente Hills Hyundai is a busy multi-dealership family-owned franchise. We are located in the City of Industry CA. Benefits offered include Medical, Dental, 401(k), and other great benefits.