Mai Placement is hiring: Customer Experience Director Interior Design AD in Irvi
Mai Placement, Irvington, NJ, United States, 07111
Customer Service Department Manager
Irvington, New Jersey (In-Person)
$125,000 - $175,000
Company Overview:
Join our leading team as we commit to delivering exceptional customer service. We're looking for a dynamic leader ready to own and elevate our thriving customer service department.
Job Description:
As the Customer Service Department Manager, you'll lead a team of 40+ dedicated customer service representatives, both on-site and remote. Your primary focus will be to ensure high-quality service and satisfaction for our online sales customers through phone, live chat, and email support.
Key Responsibilities:
- Lead the customer service department, using previous leadership experience to drive results.
- Inspire and energize the team to boost performance and morale.
- Strategically prioritize and manage tasks for optimal efficiency.
- Enhance service quality and exceed Key Performance Indicators (KPIs).
- Empower team members with decision-making responsibilities.
- Manage employee schedules for chat and phone support, ensuring effective coverage.
- Implement a ticketing project management system to improve workflow and track progress.
- Foster a supportive and familial team environment through strong relationships.
- Analyze data to inform strategic decisions and drive improvements.
- Resolve customer issues promptly, ensuring exceptional satisfaction.
- Streamline service processes and operations for increased efficiency.
- Gain insights into customer behavior and identify opportunities for improvement through data analysis.
- Create and implement training programs to develop team skills and performance.
- Utilize Excel for data analysis and report generation.
Qualifications:
- Proven leadership experience, especially in customer service or related fields.
- Strong leadership and communication skills to inspire a diverse team.
- Proficiency in customer service software for managing multi-channel support is preferred.
- Adaptability in a fast-paced environment with a focus on continuous improvement.
- Experience in data analysis and reporting to enhance departmental performance.
If you're ready to lead a dynamic team and drive exceptional customer service, we invite you to apply.
Email Resume: Joel@maiplacement.com
Compensation:
$125,000-$175,000 per year