Emergency Communication Specialist (LifeFlight), Days, Nights, Mid-Shift. Sign o

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization: LifeFlight OEC

Job Summary: Performs flight coordination. Performs ground, event communications coordination. Provides information and emergency notification to customers. Works with advanced communications systems. Practices continuous professional development and excellent customer service. Practices proactive operational support of the department.

*911 Dispatch Experience Preferred.

Position Hours: Shift: 6:00 AM - 6:00 PM, 6:00 PM - 6:00 AM, 10:00 AM-10:00 PM (must be available to work holidays and weekends).

Department Summary: LifeFlight's Communications Center is made up of a team of licensed EMTs and Paramedics that serve as a Regional Medical Communications Center (RMCC) for Middle Tennessee, as well as communications for the Monroe Carrell Jr. Children's Hospital at Vanderbilt Neonatal and Pediatric ground ambulances, Vanderbilt LifeFlight's ground EMS and Event Medicine ambulances.

Sign-On Bonus Requirements: The sign-on bonus is not applicable to current VUMC staff or former staff who have worked for VUMC in the past twelve months. The sign-on bonus is only available for full-time positions.

Key Responsibilities:

1. Performs and documents safe, efficient, and accurate flight coordination.
2. Understands the operations and applications of all communication equipment.
3. Communicates information and emergency notification to customers in an efficient, concise, and courteous manner.
4. The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES

1. Listening (Intermediate): Demonstrates a high level of interest during all forms of communication, including conversations, seminars, and presentations. Regularly follows the proven listening scenario to 'hear, understand, interpret, and respond.' Is sensitive to the feelings, body language, voice inflection, disposition, and behavior of speakers. Assures that speakers understand that their messages have been received. Excellent at paraphrasing what others have said for purposes of clarification and support. Asks open-ended clarifying questions, avoiding those where answers are yes or no. Does not jump in and out of meetings to attend to other tasks, reschedules meetings and conversations if undivided attention cannot be guaranteed.
2. Decision Making (Novice): Demonstrates the ability to make multiple decisions simultaneously which impact areas of direct responsibility. Takes ultimate responsibility for the problem [owns the problem] and the decisions. Able to make decisions effectively and accurately in an environment which may be fast-paced or changing. Considers a wide range of alternatives, including those which may fall outside of the scope of the task at hand, before making a decision.
3. Change Management (Novice): Establishes a structured methodology for responding to changes in the environment or establishing coping mechanisms for responding to changes in the workplace. Makes sound recommendations in problem resolutions. Assists in testing and quality assuring solutions.
4. Emergency Management (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate emergency management in practical applications of moderate difficulty.

Position Qualifications:

Responsibilities:

Certifications:

LIC-Emergency Medical Technicians Basic - Licensure-Others

Work Experience: Relevant Work Experience

Experience Level: Less than 1 year

Education: High School Diploma or GED

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.