Communications Operator Job at Pascua Yaqui Tribe in Tucson

The Communications Operator, under direct supervision, responds to all 911 emergency and non-emergency incoming calls for Police, Fire, and EMS. The incumbent prioritizes the calls and dispatches emergency personnel to crime scenes, calls for assistance, accidents, requests for emergency medical assistance, security officer assistance, and all other service calls. The Communication Operator enters and maintains call records and any related documents in both electronic and paper format.

1. Answer emergency calls and dispatch appropriate personnel for response; determine when additional backup units are needed and check for the safety of personnel on call.
2. Under direction from the Communications Shift Supervisor or Communications Manager, may contact other agencies such as search and rescue, life flight support, and other surrounding police agencies.
3. Answer non-emergency calls for stray or diseased animal pickup; arrest and transportation of individuals with warrants; and monitor fire and burglar alarms to determine appropriate personnel response.
4. Maintain and document all records of incoming and outgoing calls on Spillman CAD/RMS Systems, as well as any other system that may be implemented by the police department.
5. Provide police officers with requested information such as, but not limited to, NCIC (National Crime Information Center) and ACIC (Arizona Crime Information Center) information, local information, and general police bulletin information.
6. Monitor radio transmissions for Police, Animal Control, Security, Detention, Fire Department, and Probation, and local bus monitors.
7. Operate all communications center equipment associated with answering, processing, and dispatching emergency and non-emergency calls for service.
8. Provide pre-approved, pre-arrival instructions and directions intended to enhance the safety of the caller and the field responders.
9. Assign the appropriate dispatch priority to a call for service based on the criteria presented by the caller; determine the order of dispatch of calls for service 'holding.'
10. Work closely with alarm companies in reference to silent/panic alarms activated either at any tribal enterprise and/or government facility when required to do so.
11. Monitor local alarm and camera systems, and dispatch Police and Security Officers, as well as the Fire Department, as needed to respond to alarms.
12. Monitor any police alerting systems.
13. Enter and retrieve information from ACJIS (Arizona Criminal Justice Information System), which may include but is not limited to, license and registration confirmation, missing person's information, recovered and stolen vehicles, etc.
14. Contact resources for Law Enforcement and Fire Department Staff as needed to accomplish any task they are assigned.
15. Perform other duties of a similar nature or level as requested by supervisor or director.

• Policies and procedures related to the Pascua Yaqui Communications Center;
• Applicable federal, state, local, and tribal laws, rules, and regulations;
• Geographic and demographic layout of the Pascua Yaqui Reservation;
• ACIC and NCIC information data process;
• Proper application of radio communication codes and terms and the use of radio equipment;
• Availability and use of auxiliary emergency resources, agencies, personnel, and services;
• Yaqui culture, customs, resources, and traditions and/or a willingness to learn.

• Solicit needed information necessary to dispatch appropriate emergency personnel to a scene;
• Make quick decisions during priority calls, and able to work without supervision;
• Read and comprehend complex technical documents written in English;
• Deal tactfully and effectively with a variety of people, often under stressful conditions;
• Multitask necessary to work on different assignments and/or equipment at any given time;
• Use the Pascua Yaqui Tribe's street map to locate addresses and streets;
• Operate a base station two-way radio, computers, printers, and telephones;
• React quickly and calmly in emergency situations;
• Establish and maintain effective working relationships with employees and people of varying social backgrounds;
• Read and understand oral and written policies, rules, instructions, and other materials of the Pascua Yaqui Fire Department;
• Handle confidential information, which includes crime scene information and HIPAA covered medical issues;
• Operate a variety of office equipment, including a computer and related software applications;
• Good communication and interpersonal skills as applied to interaction with co-workers, supervisors, management, Council members, and the public. Have the ability to sufficiently exchange or convey information and receive verbal and written work instructions.

High School Diploma or GED and completed the Pascua Yaqui Training program.

• Must type at least 35 words per minute;
• Bilingual in English/Spanish preferred, but not required;
• Must not have been convicted of a misdemeanor, or any criminal offense involving moral turpitude in Arizona, or any Federal and State jurisdiction, where the commission of such a criminal offense would be a misdemeanor as defined by Arizona Revised Statutes, other than minor traffic violations within the previous one (1) year period;
• Must not have been convicted of a crime or misdemeanor, or be under a court order, that restricts the ability to possess firearms;
• Must not have any felony convictions;
• Must possess and maintain a valid Arizona Driver's License.

• This position will require the incumbent to work non-traditional hours, nights, and weekends;
• Must have an FBI, BIA, Tribal Court, and an Arizona POST Clearance, which includes a Level 1 Arizona Clearance Card. Failure to maintain a current clearance from the aforementioned agencies will result in termination.