Jewelry Television - Customer Care Social Media Representative Job at Internatio

Jewelry Television - Customer Care Social Media Representative Location JTV Knoxville - Parkside Job Code JTVSOCIALCC # of openings 10

Jewelry Television - Customer Care Social Media Representative

The Customer Care Social Media Representative supports Jewelry Television’s customer service and engagement strategy for social media with the goal of consistently providing a WOW experience for the Jewelry Television social community. This position is responsible for driving sales and helping to resolve customer concerns that are expressed through social media. Also, the Customer Care Social Media Representative will contribute to creating an engaging experience for our existing and potential customers across all social platforms.

Duties and Responsibilities:

• Review and respond to customer questions and comments posted through Jewelry Television’s various social media platforms.
• Positively represent the JTV brand in Social Media.
• Answer questions and direct customers to specific JTV products or services that might best meet their needs.
• Investigate and resolve customer concerns and order issues.
• Identify opportunities to serve our existing customers better and engage with potential new customers.
• Comment and/or “Like” customer posts to drive engagement.
• Moderate social platforms to encourage positive conversations and remove spam content in a real-time fashion.
• Support Sales/Service by taking customer calls as needed.

The Customer Care Social Media Representative should strive to stay up to date on social media functionality updates on Facebook, Twitter, Pinterest, Instagram, Google+, and other new platforms, as well as have an awareness of latest trends in the social media world. Also, the position requires the flexibility to assist in other areas of customer care as needed, as well as to take on additional duties as assigned by manager.

Requirements:

• Extensive experience in delivering exceptional customer service
• Senior Representative trained with 30-90 days of direct CET experience within JTV is preferred
• Sound judgement and decision-making skills
• Excellent verbal and written communication skills (including proofreading)
• Must be organized and extremely detail oriented
• Must be self-motivated and work well without direct supervision
• Ability to work well within a team as well as independently
• Proficient computer/data entry skills with solid knowledge of Microsoft Office programs
• Must possess a general understanding of how various social media platforms work and how consumers interact with them
• Associates or Bachelor’s degree in marketing, advertising or communications a plus, but not required
• Must demonstrate a high level of professionalism in both appearance and attitude

Overview:

Jewelry Television (JTV) is one of the leading retailers of jewelry and gemstones in the United States. Privately-held with a proven 30-year history, JTV leverages an omni-digital strategy designed to elevate the customer experience through holistic, digitally-driven touch points, including broadcasting live programming 24-hours a day, seven days a week to 86 million U.S. households, an industry leading mobile optimized e-commerce platform, and a robust social media presence.

Jewelry Television (JTV) is an Equal Opportunity Employer (EOE) that provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Jewelry Television (JTV) is an E-Verify employer and participates in the E-Verify program. Jewelry Television (JTV) participates in the Tennessee Drug-Free Workplace Program.