Yellowhouse Machinery Co. is hiring: Service Writer in Midland

Yellowhouse Machinery is currently accepting applications for Service Manager at our Midland, TX location. Our applicants must exhibit a strong work ethic and be able to provide supporting references. Must be able to assist the Service Manager in maintaining accurate and on-time billing, reports, and records relative to the service department’s operation within the dealership.

Reports To: Service Manager

Responsibilities

• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
• Promotes and adheres to company policy at all times with emphasis on a team mentality.
• Administers the warranty claim process to maximize the efficiency and return on warranty claims.
• Understands warranty regulations and is able to provide consultation to Service Managers, Techs, and Parts Department Personnel on the proper way to proceed with a warranty situation.
• Processes customer pay invoices, warranty and/or product improvement claims including the computation of charges, submission, and follow-up.
• Communicates to departmental management about warranty status on a regular basis.
• Fields internal and external customer inquiries to the Service Department.
• Promotes customer service at all times throughout the organization.
• Executes other duties as assigned by management.

Benefits

Employer Paid health, dental, vision, and life insurance, 401K, and PTO.

Requirements

• 2+ years experience in Service Department operations is preferred.
• Basic knowledge of accounting practices.
• Knowledge of office procedures.
• Understands the service software in the dealer business system and Deere Warranty system.
• Ability to use standard desktop load applications such as Microsoft Office and internet functions.
• General understanding of mechanical/technical terms is preferred.
• High School Diploma or equivalent experience.
• Pass a background check, drug test, and physical.

Note: Applicant must pass a physical drug screening and possess a driver's license.