County of San Mateo, CA
Departmental Systems Analyst (Departmental Promotional Only)
County of San Mateo, CA, San Mateo, California, United States, 94409
Salary :
$120,868.80 - $151,112.00 Annually Location :
County of San Mateo, CA Job Type:
Regular Job Number:
V233AA Department:
Controller's Office Opening Date:
02/05/2025 Closing Date:
2/19/2025 11:59 PM Pacific Bargaining Unit:
35
Description The Controller's Office of the County of San Mateo is seeking well qualified candidates for the position of
Departmental Systems Analyst .
Under the direction of the Controller's Property Tax Division manager, the Department System Analyst will provide complex analytical support to the maintenance and/or modification of the Controller's property tax system by serving as the liaison between system users and information technology staff, vendors and service providers.
In addition, the Departmental Systems Analyst:
Provides technical and analytical support and training to system users. Performs detailed data analysis to assist with resolving problems and ensuring accuracy of data and key property tax functions are working as expected. Assists with business process re-design and testing prior to implementation of property tax related functions. Performs other related duties as required and/or assigned. The Departmental Systems Analyst must have a detailed knowledge of departmental and/or program operations and information system functionalities, which enables effective interactions between technical and non-technical staff, the ability to explain the needs and requirements of each to the other, and the ability to participate in the development of systems that effectively support department and/or program operations.
The ideal candidate will have:
Advanced technical skill to research, test, assess, and ensure new or existing system functionalities are working as expected and provide business process re-design. Knowledge of property tax business processes, operations, and law. Demonstrated ability to improve a system's functionality and streamline process efficiency. The ability to provide system related support for users and IT staff. Strong analytical skills to investigate system problems or issues, evaluate alternatives, and develop effective solutions. The ability to be creative and think "outside the box" to solve problems.
In addition, the ideal candidate will:
Have independent judgment. Work well under pressure and meet deadlines. Monitor and troubleshoot potential issues. Be detailed-oriented and organized. Work effectively in a fast-paced environment. Have government experience. Possess strong written and oral communication skills.
NOTE : The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies. Examples Of Duties
Duties may include, but are not limited to, the following:
Participate in the modification of existing systems and/or the implementation of new systems. Receive requests for assistance related to the use of property tax systems; determine severity of problem and resolve or refer to appropriate personnel or vendor for resolution. Participate in a variety of system user and work groups to identify user needs and operational, programmatic and/or regulatory changes affecting application requirements and other related issues. Interact with vendors, outside agencies, County departments and other staff regarding requests for data or special reports. Provide or arrange for the training of staff on the information systems used by the department and/or program. Perform system administration functions, including monitoring/reviewing interfaces. Prepare and track requests to information technology staff for system change requests and problems. Perform related duties as assigned.
Qualifications
Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
Education:
Equivalent to graduation from a four-year college with major coursework in public administration, business administration, information systems, or closely related field. Experience:
Three years of responsible experience in a position that would provide knowledge of department-specific programs, processes and/or operations, including at least one year of experience in the planning, implementation, oversight and/or utilization of automated information systems and applications used to support departmental activities.
Knowledge of:
Principles, practices, policies, procedures, regulations and applicable state and federal laws pertinent to assigned operational and/or program area. Principles and practices used in the analysis and development of procedures and information systems associated with assigned operational and/or program area. Principles and practices of programmatic analysis and report preparation. Information systems and data processing concepts. Modern office practices. Job planning and prioritizing techniques.
Skill/Ability to:
Provide technical and analytical support to users of the property tax system and related applications. Communicate with department personnel to identify and translate information needs into system requirements. Communicate departmental information system needs to system providers for the design, development, and/or enhancement of system applications. Evaluate the effectiveness of newly developed systems and/or applications. Develop and present comprehensive training materials. Analyze system related problems, evaluate alternatives, reach sound conclusions, and effectively implement changes. Prepare clear, concise, and accurate documentation, instructions, correspondence, and other written materials. Organize work, set priorities, and meet critical deadlines. Maintain accurate records and files. Communicate effectively, orally and in writing, with both technical and non-technical personnel. Establish and maintain effective working relationships with those contacted in the course of the work.
Application/Examination
Departmental Promotional Only.
Only current County of San Mateo employees in the Controller's Office with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/limited term positions prior to the final filing date may apply.
Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.
The examination process will consist of an application screening based on the candidates' application and responses to the supplemental questions (weight: pass/fail). Candidates who pass the application screening may be invited to a panel interview (weight:100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. Applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination.
All examinations will be given in San Mateo County, California and applicants must participate at their own expense.
IMPORTANT:
Applications for this position will only be accepted online.
If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to
http://jobs.smcgov.org to apply.
TENTATIVE RECRUITMENT SCHEDULE Final Filing Date: Wednesday, February 19, 2025, 11:59 PM PST Application Screening: Week of February 24 - 28, 2025 Civil Service Panel Interview: March 11 and/or 12, 2025
About the County San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.
The County of San Mateo, as an employer, is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. San Mateo County is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels. Analyst: Sedrick Dixon (02052025) (Departmental Systems Analyst V233) Please visit for a complete listing of all benefits for this classification. Benefits are offered to eligible employees of the County of San Mateo. All benefits are subject to change. NOTE: Employees hired on or after January 1, 2013 may be subject to new Pension Reform retirement laws. As an additional benefit, the County offers extensive training and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you. County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked. 01
NOTE:
Applicants for this position are required to submit responses to the supplemental questions below. Your responses will give us additional information about your background and experience related to this position and will be used in the selection process.
Be concise, yet thorough, and specific. Neatness, clarity of expression and the ability to follow instructions will be considered in the evaluation process.
A resume will not be accepted as a substitute for your responses.
Check this box to indicate you have read and understand this information and to proceed to the supplemental questions.
02
This is a
Departmental Promotional Only
recruitment. Only employees in the Controller's Office of the County San Mateo with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/term position prior to the final filing date may apply.
Do you meet this requirement?
(A "No" answer will disqualify you from this recruitment.)
Yes No
03
Describe how your skills, education, and experience have prepared you for the position of Departmental Systems Analyst? 04
Describe your experiences assisting with major system upgrade or changes, particularly regarding business process re-design and testing.
a) What were your roles? b) What were your responsibilities? c) What did you excel in? d) What would you do differently if you had a "do over"? 05
In this position you will be required to engage your critical thinking skills in order to solve problems quickly and creatively. Describe a complex business or technical problem that required creative problem solving on your part. Explain how the problem was complex, the methodology you used to resolve it, the challenges you encountered, and the results. Required Question
$120,868.80 - $151,112.00 Annually Location :
County of San Mateo, CA Job Type:
Regular Job Number:
V233AA Department:
Controller's Office Opening Date:
02/05/2025 Closing Date:
2/19/2025 11:59 PM Pacific Bargaining Unit:
35
Description The Controller's Office of the County of San Mateo is seeking well qualified candidates for the position of
Departmental Systems Analyst .
Under the direction of the Controller's Property Tax Division manager, the Department System Analyst will provide complex analytical support to the maintenance and/or modification of the Controller's property tax system by serving as the liaison between system users and information technology staff, vendors and service providers.
In addition, the Departmental Systems Analyst:
Provides technical and analytical support and training to system users. Performs detailed data analysis to assist with resolving problems and ensuring accuracy of data and key property tax functions are working as expected. Assists with business process re-design and testing prior to implementation of property tax related functions. Performs other related duties as required and/or assigned. The Departmental Systems Analyst must have a detailed knowledge of departmental and/or program operations and information system functionalities, which enables effective interactions between technical and non-technical staff, the ability to explain the needs and requirements of each to the other, and the ability to participate in the development of systems that effectively support department and/or program operations.
The ideal candidate will have:
Advanced technical skill to research, test, assess, and ensure new or existing system functionalities are working as expected and provide business process re-design. Knowledge of property tax business processes, operations, and law. Demonstrated ability to improve a system's functionality and streamline process efficiency. The ability to provide system related support for users and IT staff. Strong analytical skills to investigate system problems or issues, evaluate alternatives, and develop effective solutions. The ability to be creative and think "outside the box" to solve problems.
In addition, the ideal candidate will:
Have independent judgment. Work well under pressure and meet deadlines. Monitor and troubleshoot potential issues. Be detailed-oriented and organized. Work effectively in a fast-paced environment. Have government experience. Possess strong written and oral communication skills.
NOTE : The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies. Examples Of Duties
Duties may include, but are not limited to, the following:
Participate in the modification of existing systems and/or the implementation of new systems. Receive requests for assistance related to the use of property tax systems; determine severity of problem and resolve or refer to appropriate personnel or vendor for resolution. Participate in a variety of system user and work groups to identify user needs and operational, programmatic and/or regulatory changes affecting application requirements and other related issues. Interact with vendors, outside agencies, County departments and other staff regarding requests for data or special reports. Provide or arrange for the training of staff on the information systems used by the department and/or program. Perform system administration functions, including monitoring/reviewing interfaces. Prepare and track requests to information technology staff for system change requests and problems. Perform related duties as assigned.
Qualifications
Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
Education:
Equivalent to graduation from a four-year college with major coursework in public administration, business administration, information systems, or closely related field. Experience:
Three years of responsible experience in a position that would provide knowledge of department-specific programs, processes and/or operations, including at least one year of experience in the planning, implementation, oversight and/or utilization of automated information systems and applications used to support departmental activities.
Knowledge of:
Principles, practices, policies, procedures, regulations and applicable state and federal laws pertinent to assigned operational and/or program area. Principles and practices used in the analysis and development of procedures and information systems associated with assigned operational and/or program area. Principles and practices of programmatic analysis and report preparation. Information systems and data processing concepts. Modern office practices. Job planning and prioritizing techniques.
Skill/Ability to:
Provide technical and analytical support to users of the property tax system and related applications. Communicate with department personnel to identify and translate information needs into system requirements. Communicate departmental information system needs to system providers for the design, development, and/or enhancement of system applications. Evaluate the effectiveness of newly developed systems and/or applications. Develop and present comprehensive training materials. Analyze system related problems, evaluate alternatives, reach sound conclusions, and effectively implement changes. Prepare clear, concise, and accurate documentation, instructions, correspondence, and other written materials. Organize work, set priorities, and meet critical deadlines. Maintain accurate records and files. Communicate effectively, orally and in writing, with both technical and non-technical personnel. Establish and maintain effective working relationships with those contacted in the course of the work.
Application/Examination
Departmental Promotional Only.
Only current County of San Mateo employees in the Controller's Office with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/limited term positions prior to the final filing date may apply.
Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.
The examination process will consist of an application screening based on the candidates' application and responses to the supplemental questions (weight: pass/fail). Candidates who pass the application screening may be invited to a panel interview (weight:100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. Applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination.
All examinations will be given in San Mateo County, California and applicants must participate at their own expense.
IMPORTANT:
Applications for this position will only be accepted online.
If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to
http://jobs.smcgov.org to apply.
TENTATIVE RECRUITMENT SCHEDULE Final Filing Date: Wednesday, February 19, 2025, 11:59 PM PST Application Screening: Week of February 24 - 28, 2025 Civil Service Panel Interview: March 11 and/or 12, 2025
About the County San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.
The County of San Mateo, as an employer, is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. San Mateo County is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels. Analyst: Sedrick Dixon (02052025) (Departmental Systems Analyst V233) Please visit for a complete listing of all benefits for this classification. Benefits are offered to eligible employees of the County of San Mateo. All benefits are subject to change. NOTE: Employees hired on or after January 1, 2013 may be subject to new Pension Reform retirement laws. As an additional benefit, the County offers extensive training and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you. County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked. 01
NOTE:
Applicants for this position are required to submit responses to the supplemental questions below. Your responses will give us additional information about your background and experience related to this position and will be used in the selection process.
Be concise, yet thorough, and specific. Neatness, clarity of expression and the ability to follow instructions will be considered in the evaluation process.
A resume will not be accepted as a substitute for your responses.
Check this box to indicate you have read and understand this information and to proceed to the supplemental questions.
02
This is a
Departmental Promotional Only
recruitment. Only employees in the Controller's Office of the County San Mateo with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/term position prior to the final filing date may apply.
Do you meet this requirement?
(A "No" answer will disqualify you from this recruitment.)
Yes No
03
Describe how your skills, education, and experience have prepared you for the position of Departmental Systems Analyst? 04
Describe your experiences assisting with major system upgrade or changes, particularly regarding business process re-design and testing.
a) What were your roles? b) What were your responsibilities? c) What did you excel in? d) What would you do differently if you had a "do over"? 05
In this position you will be required to engage your critical thinking skills in order to solve problems quickly and creatively. Describe a complex business or technical problem that required creative problem solving on your part. Explain how the problem was complex, the methodology you used to resolve it, the challenges you encountered, and the results. Required Question