CyberData Technologies
Voice-Telecommunications Specialist
CyberData Technologies, Washington, District of Columbia, us, 20022
CyberData Technologies is seeking a Voice-Telecommunications Specialist to support our Federal Client in Washington, DC.
*** MUST BE ABLE TO OBTAIN USSS PUBLIC TRUST CLEARANCE ***
Job details:
Creating/assigning trouble tickets for all incoming telecommunications voice requests through Service Order Tracking System Moves, Adds, and Changes (MAC) support for telephone, voice mail, and electronic directory services requested from personnel in the field and in the National Capital Region (NCR) Updating/maintaining nationwide telephony databases/inventory, spreadsheets, reports regarding telephone lines, circuits, billing/billing discrepancies, reporting telephone troubles, and the installation/disconnection of telecommunications services Provide routine technical support, maintenance of telephones, sysTMSS (Avaya Magix & S8XXX series), switches, voicemail systems and other specialized telephone/voice systems support, track requests for unscheduled telephone outages, issues, and operational requirements Coordinate with the required Telecommunications Companies (TELCO) and the General Services Administration (GSA) to ensure billing and inventories are accurate Maintain billing invoices and inventory ordering data in the database Open trouble tickets with TELCO/GSA on circuit outages and coordinate circuit restoration Open and close trouble tickets/service tickets utilizing the USSS ticketing system Submit circuit orders to TELCO/GSA and ensure process is completed in the management database Provide best practice recommendations on how to effectively reduce inventory and maintain reliable operation Created cost avoidance reports shall document the number of invoices processed, continued summary totals for services, financial savings to the federal government, sorted by vendor type, and any new/disconnected telecommunications services sorted by service provider Provides backup support to administrative personnel in the areas of receiving mail, date/time stamping all billing/invoices, verify bills are correct, processing for payment authorization and signature by the Voice Programs Section Chief Skills & Requirements Qualifications
Principal applicants only. Please no agencies, 3rd party, or staffing firms.
CyberData is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
*** MUST BE ABLE TO OBTAIN USSS PUBLIC TRUST CLEARANCE ***
Job details:
Creating/assigning trouble tickets for all incoming telecommunications voice requests through Service Order Tracking System Moves, Adds, and Changes (MAC) support for telephone, voice mail, and electronic directory services requested from personnel in the field and in the National Capital Region (NCR) Updating/maintaining nationwide telephony databases/inventory, spreadsheets, reports regarding telephone lines, circuits, billing/billing discrepancies, reporting telephone troubles, and the installation/disconnection of telecommunications services Provide routine technical support, maintenance of telephones, sysTMSS (Avaya Magix & S8XXX series), switches, voicemail systems and other specialized telephone/voice systems support, track requests for unscheduled telephone outages, issues, and operational requirements Coordinate with the required Telecommunications Companies (TELCO) and the General Services Administration (GSA) to ensure billing and inventories are accurate Maintain billing invoices and inventory ordering data in the database Open trouble tickets with TELCO/GSA on circuit outages and coordinate circuit restoration Open and close trouble tickets/service tickets utilizing the USSS ticketing system Submit circuit orders to TELCO/GSA and ensure process is completed in the management database Provide best practice recommendations on how to effectively reduce inventory and maintain reliable operation Created cost avoidance reports shall document the number of invoices processed, continued summary totals for services, financial savings to the federal government, sorted by vendor type, and any new/disconnected telecommunications services sorted by service provider Provides backup support to administrative personnel in the areas of receiving mail, date/time stamping all billing/invoices, verify bills are correct, processing for payment authorization and signature by the Voice Programs Section Chief Skills & Requirements Qualifications
Principal applicants only. Please no agencies, 3rd party, or staffing firms.
CyberData is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.