BCforward
Content Writer
BCforward is currently seeking a highly motivated Content Writer remote opportunity. Position Title: Content Writer Location: Remote Anticipated Start Date: ASAP Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected Duration: 4 months (Potential chances for extension) Job Type: [FULL TIME] (>%3D40 HRS WEEKLY)], [CONTRACT], [REMOTE] Pay Range: $28/hr to $30/hr on W2 Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.). Title: Content Writer Location: Remote Duration: 4 Months (Potential chances for extension)
Job Description: * Candidates need experience creating consumer-facing instructions for technical processes for providing self-service and email support to customers. * Experience creating or reviewing training resources and developing internal knowledge base resources is preferred. * The supplier must upload/include a Writing portfolio in addition to the resume during submitting the candidate. * 1-2 years of experience writing and publishing game-related content or training. * Ability to communicate complex information clearly, concisely, and accurately. * Passion for gaming and a sincere interest in the latest technology trends. * Desire to build a world-class player experience from the ground up.
Responsibilities: * Research, plan, design, write, and continuously update game-related content and training materials. * Create a wide range of high-quality documentation using clear and concise language. * Collaborate effectively with internal teams located around the world to document clear information on tools, APIs, processes, and agent workflows. * Create player-facing support content and agent-facing documentation and training materials for new launches and updates. * Review and edit content provided by partners, players, and the community. * Collaborate with program managers and player support to keep up with the latest game developments and to author content that will attract and support players. * Use data to inform content and training strategy and improvements. * Align with business goals and team priorities.
Candidate Requirements: * Years of Experience Required: 1-2 overall years of experience in the field. * Degrees or certifications required: BA/BS degree or equivalent experience is required to be eligible for this role. * Disqualifiers: Candidates with no gaming experience (had some talented writers but was hard to get up to speed) will not be eligible for the role. * Best vs. Average: The ideal resume would contain gaming and support experience. Also experience with DITA content types and Zendesk publishing and contact management tools preferred. * Performance Indicators: Performance will be assessed based on meeting deadlines, quality of work, ability to work without too much direction, no time to micromanage.
Top 3 Hard Skills Required + Years of Experience 1. Minimum 1-2 years' experience with Zendesk experience. 2. Minimum 1-2 years' experience with Office 365. 3. Minimum 1-2 years' experience with SharePoint.
Benefits: BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work. BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process. This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 235137 when responding to this ad.
BCforward is currently seeking a highly motivated Content Writer remote opportunity. Position Title: Content Writer Location: Remote Anticipated Start Date: ASAP Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected Duration: 4 months (Potential chances for extension) Job Type: [FULL TIME] (>%3D40 HRS WEEKLY)], [CONTRACT], [REMOTE] Pay Range: $28/hr to $30/hr on W2 Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.). Title: Content Writer Location: Remote Duration: 4 Months (Potential chances for extension)
Job Description: * Candidates need experience creating consumer-facing instructions for technical processes for providing self-service and email support to customers. * Experience creating or reviewing training resources and developing internal knowledge base resources is preferred. * The supplier must upload/include a Writing portfolio in addition to the resume during submitting the candidate. * 1-2 years of experience writing and publishing game-related content or training. * Ability to communicate complex information clearly, concisely, and accurately. * Passion for gaming and a sincere interest in the latest technology trends. * Desire to build a world-class player experience from the ground up.
Responsibilities: * Research, plan, design, write, and continuously update game-related content and training materials. * Create a wide range of high-quality documentation using clear and concise language. * Collaborate effectively with internal teams located around the world to document clear information on tools, APIs, processes, and agent workflows. * Create player-facing support content and agent-facing documentation and training materials for new launches and updates. * Review and edit content provided by partners, players, and the community. * Collaborate with program managers and player support to keep up with the latest game developments and to author content that will attract and support players. * Use data to inform content and training strategy and improvements. * Align with business goals and team priorities.
Candidate Requirements: * Years of Experience Required: 1-2 overall years of experience in the field. * Degrees or certifications required: BA/BS degree or equivalent experience is required to be eligible for this role. * Disqualifiers: Candidates with no gaming experience (had some talented writers but was hard to get up to speed) will not be eligible for the role. * Best vs. Average: The ideal resume would contain gaming and support experience. Also experience with DITA content types and Zendesk publishing and contact management tools preferred. * Performance Indicators: Performance will be assessed based on meeting deadlines, quality of work, ability to work without too much direction, no time to micromanage.
Top 3 Hard Skills Required + Years of Experience 1. Minimum 1-2 years' experience with Zendesk experience. 2. Minimum 1-2 years' experience with Office 365. 3. Minimum 1-2 years' experience with SharePoint.
Benefits: BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work. BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process. This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 235137 when responding to this ad.