North County Dispatch JPA
Fire Communications Dispatcher (Lateral)
North County Dispatch JPA, Rancho Santa Fe, California, us, 92067
Salary:
$30.69 - $39.17 Hourly Location :
Rancho Santa Fe, CA Job Type:
Full-Time Job Number:
202200012 Division:
Dispatch Operations Opening Date:
10/24/2024 Application Review Timeline:
Applications will be reviewed as they are received and interviews may be scheduled at any time.
Description CLASS CHARACTERISTICS
Employees in this class work under general supervision and, within a framework of established procedures, are expected to perform duties which involve receiving incoming emergency and non emergency calls for fire and medical assistance and dispatching necessary units using a computer aided dispatch (CAD) system and 800 Mhz radio system.
Essential Functions ESSENTIAL JOB FUNCTIONS
The following are duties considered essential for this job classification. Receives 9-1-1 emergency and non emergency requests for fire protection, medical aid, or patrol related services. Obtains necessary and relevant information from a reporting party and inputs same into the CAD system for processing of the call. Evaluates and prioritizes calls for services and dispatches appropriate personnel and equipment. Using a computer aided dispatch (CAD) system, monitors and updates fire, ambulance, and patrol unit location and status in order to coordinate emergency field operations. Using the RCS 800 Mhz radio system, monitors several fire command and patrol channels, transmits vital response and scene information to field units, and processes field requests for resources or information. Maintains and updates reference books and CAD logs in the Communications Center and performs other clerical duties as assigned.
Minimum Qualifications QUALIFICATION GUIDELINES
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge would be:
Education: Graduation from High School or equivalent. Experience:
One year of experience performing public safety dispatch duties
OR
one year of general clerical work involving extensive public contact over the phone or in person. A combination of training, education, and experience that is equivalent to the employment standards listed above. KNOWLEDGE AND ABILITIES
Knowledge of:
Methods of handling difficult public contacts. Standard radio and multi-line telephone communications receiving and transmitting equipment. Standard Windows-based computer systems. Ability to:
Communicate verbally and in writing as well as to speak clearly and concisely over the radio and telephone. Hear, understand, and speak the English language. Respond to calls quickly and calmly and make sound decisions in emergency situations. Retain and relay information received under stressful conditions. Communicate with people of diverse social and cultural backgrounds. Understand and follow written and oral instructions. Calmly relay written pre-arrival medical instructions to difficult/hysterical callers. Exercise independent judgment and work with a minimum of supervision. Establish and maintain working relationships with other agencies. Operate a computer keyboard at a speed necessary for proficient job performance. Learn geographic features and streets in the JPA communities. Comprehend and make inferences from written material. Read, interpret, and give directions from maps and/or computer GIS mapping. Handle simultaneous events effectively. Learn Fire Department, Medical, and Patrol terminology and jurisdictional boundaries and available types of emergency services. Understand and interpret rules, regulations, policies and procedures. Special Requirements:
Must successfully pass an extensive background investigation including physical and psychological examinations. Additional Information PHYSICAL AND MENTAL DEMANDS/WORKING CONDITIONS
The physical and mental demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.
Mental function: Includes reading, writing, operating a computer keyboard, problem solving, handling multiple tasks simultaneously, calmly handling requests for assistance from distraught/upset citizens, and decision making under stressful conditions. Productivity: Incumbents must perform work in an efficient, effective, and timely manner with minimal direction. Mobility: Incumbents require sufficient mobility to work in an office setting and operate office equipment. Incumbents must be able to remain seated and working at a computer terminal for prolonged periods of time. Vision: Vision sufficient with or without correction to read small print, computer screens, and printed documents, and to operate assigned equipment. Hearing: Incumbents are required to hear in normal audio range with or without correction. Environment: Work is performed in a controlled office environment. CalPERS Retirement Employees will be enrolled in one of the follow CalPERS retirement plans, depending on eligibility:
Tier 2 (hired date on or after 3/1/2013):
Formula: 2.5% @ 55 x years of service x final average monthly salary Contributions: Employee 8.0% of reportable payroll; NCDJPA 11.59% (FY23-24)
PEPRA (hired date on or after 3/1/2013):
Formula: 2.0% @ 62 x years of service x final average monthly salary Contributions: Employee 7.75% of reportable payroll; NCDJPA 7.47% (FY23-24)
NCDJPA does not participate in Social Security. Paid Leave:
Vacation Accrual Rates (per pay period):
3.8 hours - beginning on the hire date 5.5 hours - after the 4-year anniversary 6.6 hours - after the 9-year anniversary 7.6 hours - after the 14-year anniversary 8.3 hours - after the 19-year anniversary
Sick Leave: 4.16 hours per pay period. Holidays: NCDJPA recognizes eleven (11) holidays. In lieu of time off, Dispatch staff receive a lump sum payment each November equivalent to 132 hours of their hourly rate of pay. Health Insurance Health, dental, and vision plans are available. NCDJPA pays up to $1,300 per month in premiums. Any unused premiums are deposited into a Health Reimbursement Arrangement (HRA).
Effective January 1, 2024, for non-represented staff, NCDJPA will pay up to the amounts listed based on the medical insurance plan selected by the employee with remaining funds available for dental and vision. Any unused premiums are deposited into a Health Reimbursement Arrangement (HRA).
$2,000 per month for Family $1,725 per month for Employee +1 $1,100 per month for Employee Only Short-Term and Long-Term Disability NCDJPA provides both short-term and long-term disability at no cost to employees. Represented staff participate in State Disability Insurance (SDI) at the employee's cost.
Other Benefits
$50,000 life insurance policy for each employee, paid by NCDJPA. Optional benefits (e.g. supplemental life, accident, etc.) at the employee's cost. Employees can sign up for a voluntary 457 deferred compensation plan with Voya. Other Pay
(benefits vary and may not apply to all employee groups)
Education Incentive & Industry Certification Incentive - between $16 - $55 per pay period Bilingual, EMD Performance, Longevity, On-Call, Standby, Trainer
01
Please describe your experience in a public safety setting. 02
Which best describes your years of experience as a public safety dispatcher?
No experience Less than 1 year 1 to 5 years 6 to 10 years 10+ years
Required Question
$30.69 - $39.17 Hourly Location :
Rancho Santa Fe, CA Job Type:
Full-Time Job Number:
202200012 Division:
Dispatch Operations Opening Date:
10/24/2024 Application Review Timeline:
Applications will be reviewed as they are received and interviews may be scheduled at any time.
Description CLASS CHARACTERISTICS
Employees in this class work under general supervision and, within a framework of established procedures, are expected to perform duties which involve receiving incoming emergency and non emergency calls for fire and medical assistance and dispatching necessary units using a computer aided dispatch (CAD) system and 800 Mhz radio system.
Essential Functions ESSENTIAL JOB FUNCTIONS
The following are duties considered essential for this job classification. Receives 9-1-1 emergency and non emergency requests for fire protection, medical aid, or patrol related services. Obtains necessary and relevant information from a reporting party and inputs same into the CAD system for processing of the call. Evaluates and prioritizes calls for services and dispatches appropriate personnel and equipment. Using a computer aided dispatch (CAD) system, monitors and updates fire, ambulance, and patrol unit location and status in order to coordinate emergency field operations. Using the RCS 800 Mhz radio system, monitors several fire command and patrol channels, transmits vital response and scene information to field units, and processes field requests for resources or information. Maintains and updates reference books and CAD logs in the Communications Center and performs other clerical duties as assigned.
Minimum Qualifications QUALIFICATION GUIDELINES
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge would be:
Education: Graduation from High School or equivalent. Experience:
One year of experience performing public safety dispatch duties
OR
one year of general clerical work involving extensive public contact over the phone or in person. A combination of training, education, and experience that is equivalent to the employment standards listed above. KNOWLEDGE AND ABILITIES
Knowledge of:
Methods of handling difficult public contacts. Standard radio and multi-line telephone communications receiving and transmitting equipment. Standard Windows-based computer systems. Ability to:
Communicate verbally and in writing as well as to speak clearly and concisely over the radio and telephone. Hear, understand, and speak the English language. Respond to calls quickly and calmly and make sound decisions in emergency situations. Retain and relay information received under stressful conditions. Communicate with people of diverse social and cultural backgrounds. Understand and follow written and oral instructions. Calmly relay written pre-arrival medical instructions to difficult/hysterical callers. Exercise independent judgment and work with a minimum of supervision. Establish and maintain working relationships with other agencies. Operate a computer keyboard at a speed necessary for proficient job performance. Learn geographic features and streets in the JPA communities. Comprehend and make inferences from written material. Read, interpret, and give directions from maps and/or computer GIS mapping. Handle simultaneous events effectively. Learn Fire Department, Medical, and Patrol terminology and jurisdictional boundaries and available types of emergency services. Understand and interpret rules, regulations, policies and procedures. Special Requirements:
Must successfully pass an extensive background investigation including physical and psychological examinations. Additional Information PHYSICAL AND MENTAL DEMANDS/WORKING CONDITIONS
The physical and mental demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.
Mental function: Includes reading, writing, operating a computer keyboard, problem solving, handling multiple tasks simultaneously, calmly handling requests for assistance from distraught/upset citizens, and decision making under stressful conditions. Productivity: Incumbents must perform work in an efficient, effective, and timely manner with minimal direction. Mobility: Incumbents require sufficient mobility to work in an office setting and operate office equipment. Incumbents must be able to remain seated and working at a computer terminal for prolonged periods of time. Vision: Vision sufficient with or without correction to read small print, computer screens, and printed documents, and to operate assigned equipment. Hearing: Incumbents are required to hear in normal audio range with or without correction. Environment: Work is performed in a controlled office environment. CalPERS Retirement Employees will be enrolled in one of the follow CalPERS retirement plans, depending on eligibility:
Tier 2 (hired date on or after 3/1/2013):
Formula: 2.5% @ 55 x years of service x final average monthly salary Contributions: Employee 8.0% of reportable payroll; NCDJPA 11.59% (FY23-24)
PEPRA (hired date on or after 3/1/2013):
Formula: 2.0% @ 62 x years of service x final average monthly salary Contributions: Employee 7.75% of reportable payroll; NCDJPA 7.47% (FY23-24)
NCDJPA does not participate in Social Security. Paid Leave:
Vacation Accrual Rates (per pay period):
3.8 hours - beginning on the hire date 5.5 hours - after the 4-year anniversary 6.6 hours - after the 9-year anniversary 7.6 hours - after the 14-year anniversary 8.3 hours - after the 19-year anniversary
Sick Leave: 4.16 hours per pay period. Holidays: NCDJPA recognizes eleven (11) holidays. In lieu of time off, Dispatch staff receive a lump sum payment each November equivalent to 132 hours of their hourly rate of pay. Health Insurance Health, dental, and vision plans are available. NCDJPA pays up to $1,300 per month in premiums. Any unused premiums are deposited into a Health Reimbursement Arrangement (HRA).
Effective January 1, 2024, for non-represented staff, NCDJPA will pay up to the amounts listed based on the medical insurance plan selected by the employee with remaining funds available for dental and vision. Any unused premiums are deposited into a Health Reimbursement Arrangement (HRA).
$2,000 per month for Family $1,725 per month for Employee +1 $1,100 per month for Employee Only Short-Term and Long-Term Disability NCDJPA provides both short-term and long-term disability at no cost to employees. Represented staff participate in State Disability Insurance (SDI) at the employee's cost.
Other Benefits
$50,000 life insurance policy for each employee, paid by NCDJPA. Optional benefits (e.g. supplemental life, accident, etc.) at the employee's cost. Employees can sign up for a voluntary 457 deferred compensation plan with Voya. Other Pay
(benefits vary and may not apply to all employee groups)
Education Incentive & Industry Certification Incentive - between $16 - $55 per pay period Bilingual, EMD Performance, Longevity, On-Call, Standby, Trainer
01
Please describe your experience in a public safety setting. 02
Which best describes your years of experience as a public safety dispatcher?
No experience Less than 1 year 1 to 5 years 6 to 10 years 10+ years
Required Question