Communications Operator at Guidehouse summary:
The Communications Operator manages inbound and outbound calls for the switchboard, assisting with basic inquiries about the business and coordinating emergency procedures. They also monitor patient status changes in the electronic medical record, assist with patient registrations, and communicate with hospital personnel using an overhead paging system. This role requires strong communication and customer service skills, as well as the ability to work independently and in a team-oriented environment.
Job Family:
Admitting Representative
Travel Required:
Clearance Required:
What You Will Do:
The Communications Operator is responsible for managing all inbound and outbound calls received by the main switchboard/Private Branch Exchange.
Handles basic questions about the business, including hours of operation, directions, and contacts.
Coordinates emergency codes and disaster control procedures.
Monitors and updates patient status changes within electronic medical record.
Assists with the registrations of patients as needed.
Must be able to use overhead paging system to communicate information and locate hospital personnel.
Monitors the temperature, humidity, and pressure of various hospital equipment.
Serves as a mentor to new associates and assists in new employee orientation.
Critical thinking, sound judgment, and strong problem-solving skills.
Ability to function independently and manage own time and work tasks.
Team oriented, open-minded, flexible, and willing to learn.
Performs other duties as assigned.
Excellent communication and outstanding customer service and listening skills
What You Will Need:
High School graduate or equivalent (GED)
1 year of experience in Customer Service, Call Center, and/or Healthcare
What Would Be Nice To Have:
Bilingual in Spanish
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
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Keywords:
Communications Operator, Customer Service, Call Center, Healthcare, Emergency Coordination, Patient Registration, Switchboard Management, Communication Skills, Problem Solving, Team Oriented