Gene's Chrysler Center AK

Gene's Chrysler Center AK is hiring: Service Writer in Fairbanks

Gene's Chrysler Center AK, Fairbanks, AK, US

Job Description

At Gene's Chrysler Dodge Jeep RAM, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee at Gene's is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.

Benefits

Responsibilities

Maintaining a friendly and professional relationship with customers as the first point of contact for Service
Perform and document walk-around inspections of customer vehicles during service intake
Effectively communicate with customers about inspection results and recommending corrective procedures
Managing customer complaints and concerns to find a resolution quickly and effectively
Working closely with the Service team as well as Parts and Accessories team to provide the best service to the customer
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Qualifications

Customer service skills
2+ years preferred in customer service
Must be at least 18 years of age
Possess a valid driver’s license
Have good organization skills
Ability to add, subtract, multiply, and divide in all units of measure
Be familiar with basic computer functions
Possess strong interpersonal and communication skills
Have a positive, friendly and outgoing personality
Desire to work with the customers
Must be dependable, honest, courteous and self-motivated
Prior experience in a service repair facility is preferred; however, training will be provided

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.