Service Writer (Heavy Equipment) Job at Finke Equipment in Selkirk

Heavy Equipment Service Writer

Robert H Finke & Sons Inc.

Selkirk NY - Full-time

Job Description:

We are seeking a motivated and customer-oriented individual to join our team as a Heavy Equipment Service Writer. In this role, you will use your expert knowledge to understand the client’s problems and explain their needs to the staff for satisfactory service / repairs in a timely fashion. The ideal candidate will have a strong technical aptitude, excellent customer service skills, and a passion for the heavy equipment industry.

Responsibilities:

• Interact with customers, listen to their questions and concerns and provide timely responses
• Educate clients about the company’s products, services, and offers
• Schedule appointments, take orders, monitor service progress, calculate charges, and process payments
• Review of customer accounts and report changes to internal staff
• Manage complaints and returns. Resolution of customer grievances to achieve 100% customer satisfaction.
• Record customer details and transactions
• Serve as a customer relationship manager
• Serve as a link between the customer and different departments in the organization

• Support in-house service team with parts needs for service/repair of our large rental fleet.
• Provide accurate price quotes and availability information to customers.
• Develop and maintain strong customer relationships through excellent service and product knowledge.
• Collaborate with partse and sales departments to ensure customer needs are met.
• Stay current on industry trends and product knowledge through training and self-study.

Qualifications:

• High school diploma or equivalent; technical or vocational training preferred.
• Experience in heavy equipment service writing or a related field is a plus.
• Strong customer service and communication skills.
• Proficiency in using computer systems and parts catalogues.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Detail-oriented with good organizational skills.
• Ability to lift heavy parts and accessories as needed.
• Valid driver's license with a clean driving record.

We offer a competitive compensation package, along with comprehensive benefits. Join our team and be part of our success!

To apply for this position, please email your resumes to Ron Richards: rrichards@finkeequipment.com

Or call 518 767 9331

Robert H Finke & Sons Inc.  1569 US 9W Selkirk NY 12158

www.finkeequipment.com

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