Amazon
Senior UX Researcher, Intelligent Application Protection
Amazon, Santa Clara, California, us, 95053
DESCRIPTION
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AWS's Intelligent Application Protection team is an agile and collaborative team of technologists with diverse backgrounds. We combine the culture of a startup, the innovation and creativity of an R&D lab, the work-life balance of a mature organization, and AWS-scale technical challenges. We own critical cloud security services used by all AWS customers to protect themselves and their customers. Our critical portfolio of services includes AWS WAF, Shield, Firewall Manager, and Network Firewall, and more. AWS Intelligent Application Protection organization is working to find new and existing avenues to protect our customers from cyber attacks. IAP's product portfolio is working on the integration of AI/GenAI to provide the next generation of experiences for customers, predictively recommending solutions and proactively solving customer problems.
The AWS IAP UX Design and Research team is looking for a highly experienced and motivated mixed-methods UX researcher to raise the bar on UX research at Amazon. This role will be responsible for designing and conducting UX research primarily in the early stages of the design and product cycle, with particular focus on generative research to understand user needs, customer journey mapping, understanding pain points with existing solutions, and evaluation of early concepts and prototypes.
Key job responsibilities - Conduct generative and evaluative research using appropriate qualitative and quantitative methods to produce actionable insights. - Synthesize research insights and distill them into compelling narratives that frame problems, illuminate the customer needs, and lead to relevant and actionable ideation spaces. - Guide cross-functional partners on the execution of research studies and the delivery of results. - Advocate for innovative ideas that will delight our customers, building cross-functional alignment and driving decision-making. - Present research findings and recommendations to stakeholders across varied levels.
BASIC QUALIFICATIONS
- 7+ years conducting UX research, across a variety of development life cycle stages. - Master's degree and/or PhD in psychology, cognitive science, human factors, HCI or similar. - Skilled in generative and evaluative research methods, both qualitative and quantitative. - Excellent written communication, presentation and interpersonal skills.
PREFERRED QUALIFICATIONS
- Solid understanding of the software development cycle. - Basic understanding of Cloud Services (AWS). - Experience conducting research with technical audiences. - Basic understanding of AI / Generative AI technology. - Experience conducting UX research in the domain of AI/GenAI experiences.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #J-18808-Ljbffr
Want to apply Read all the information about this position below, then hit the apply button.
AWS's Intelligent Application Protection team is an agile and collaborative team of technologists with diverse backgrounds. We combine the culture of a startup, the innovation and creativity of an R&D lab, the work-life balance of a mature organization, and AWS-scale technical challenges. We own critical cloud security services used by all AWS customers to protect themselves and their customers. Our critical portfolio of services includes AWS WAF, Shield, Firewall Manager, and Network Firewall, and more. AWS Intelligent Application Protection organization is working to find new and existing avenues to protect our customers from cyber attacks. IAP's product portfolio is working on the integration of AI/GenAI to provide the next generation of experiences for customers, predictively recommending solutions and proactively solving customer problems.
The AWS IAP UX Design and Research team is looking for a highly experienced and motivated mixed-methods UX researcher to raise the bar on UX research at Amazon. This role will be responsible for designing and conducting UX research primarily in the early stages of the design and product cycle, with particular focus on generative research to understand user needs, customer journey mapping, understanding pain points with existing solutions, and evaluation of early concepts and prototypes.
Key job responsibilities - Conduct generative and evaluative research using appropriate qualitative and quantitative methods to produce actionable insights. - Synthesize research insights and distill them into compelling narratives that frame problems, illuminate the customer needs, and lead to relevant and actionable ideation spaces. - Guide cross-functional partners on the execution of research studies and the delivery of results. - Advocate for innovative ideas that will delight our customers, building cross-functional alignment and driving decision-making. - Present research findings and recommendations to stakeholders across varied levels.
BASIC QUALIFICATIONS
- 7+ years conducting UX research, across a variety of development life cycle stages. - Master's degree and/or PhD in psychology, cognitive science, human factors, HCI or similar. - Skilled in generative and evaluative research methods, both qualitative and quantitative. - Excellent written communication, presentation and interpersonal skills.
PREFERRED QUALIFICATIONS
- Solid understanding of the software development cycle. - Basic understanding of Cloud Services (AWS). - Experience conducting research with technical audiences. - Basic understanding of AI / Generative AI technology. - Experience conducting UX research in the domain of AI/GenAI experiences.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #J-18808-Ljbffr