Brightway Insurance is hiring: Sr. UX Designer in Jacksonville

About Brightway

Established in 2008, Brightway is proud to be one of the fastest-growing insurance agency systems in the United States. With over 350 franchises spanning 35+ states and an impressive $1.3 billion in annual premiums, we rank among the nation’s largest privately owned property and casualty insurance distribution companies. We support our agency owners with comprehensive back-office services, marketing resources, and continuous learning and development.

We are embarking on the next stage of our customer-centric growth, driven by innovation from our talented associates and the application of cutting-edge technologies. This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture. As a Brightway team member, you'll engage in exciting projects that are reshaping the industry, working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients' most valuable assets.

Scope

As a Sr. User Experience Designer at Brightway you have an exciting opportunity to join our growing UX organization working on experiences for insurance agents, customer service advisors, and Brightway customers. Here at Brightway we are expanding our digital capabilities and maturing our design culture to drive growth and facilitate exceptional experiences for all.

We are seeking a talented, highly motivated, and technically excellent user experience designer to join our product team.

Job Responsibilities

• Work hand-in-hand with product managers, front- and back-end engineers, subject matter experts as well as other functions to create top-notch experiences for Brightway agents, advisors, and customers.
• Collaborate with other designers and researchers.
• Own the UX design process: from ideation to implementation and beyond.
• Create relevant artifacts such as storyboards, mockups, prototypes, specs, etc.
• Work with end users on evaluating and improving your ideas.
• Measure the impact of your design decisions on user behavior and outcomes.
• Promote human-centered design thinking throughout Brightway.

Skills, Licenses, Certifications

• Deep understanding of HCD processes, methods, and best practices.
• Experience with common prototyping tools (e.g. Figma.)
• Familiarity & commitment to designing for accessibility.
• Interest in driving consistency through design systems.
• Familiarity with common qualitative UX research methods.
• Experience working with engineers and product managers.
• A portfolio showcasing your prior work.

Education and Experience

• Bachelor’s Degree preferred
• At least 3 years or prior experience in a similar role.
• Have experience in insurance technology or designing a CRM.
• Are familiar with and enthusiastic about Lean and Agile practices.
• Have experience with atomic design and Figma-based design systems (components, tokens, dev mode, etc).
• Have experience collaborating in modern tools like Miro, Notion, Slack, etc.

Equal Employment Opportunity:
Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law.

We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. We are dedicated to ensuring that our hiring, promotion, and training practices reflect this commitment. We encourage applications from individuals of all backgrounds and experiences and look forward to building a diverse team that reflects the communities we serve.