The Documentation Manager is a leader of people who manages the documentation team and ensures its success in all documentation efforts. This supervisor develops people and enables processes to produce effective documentation solutions.
This supervisor is a coach, a facilitator, a results catalyst and sees the big picture, understanding the upstream and downstream effects of the work produced by his/her team.
This leader is a partner and collaborator with other Managers, delivery teams, planning teams, business support areas, and more. This leader challenges the team, promoting innovation, creativity, and productivity.
The Documentation – Team Manager/ Supervisor will embrace this exciting opportunity to lead change in the way we promote documentation efforts.
The Documentation – Team Manager/ Supervisor will consult with Onshore OGS liaison, onshore SMEs, Managers, and Business Partners on the design, development, execution, and measurement of documentation projects and inventory to support our operations business partners.
Primary Responsibilities:
- Documentation intake and demand prioritization (estimating and scheduling of project management and documentation resource pool). Also, manage the assignment of Magellan inventory to team members. Manage inventory and ensure equal distribution of work.
- Reviews SOPs to ensure they meet quality standards and report status. Conduct audits monthly to report on the progress of team members.
- Create training interventions for high-quality documentation, working with the team to improve business partner feedback and adherence to BP specifics and quality standards.
- Define documentation objectives. Performance management of the team members, including 1:1 monthly goal sheet discussions and feedback.
- Participate in the planning, development, and evaluation of documentation efforts. Work with business areas to manage projects for documentation, identify documentation opportunities, and resolve conflicts to successfully implement projects.
- Lead and develop the team to produce effective, high-quality programs while being a coach, mentor, and facilitator.
- Promote engagement within teams, across teams, and for individuals.
- Proactively manage task assignments or documentation projects to due dates and report status.
- Organize and facilitate meetings to review, resolve conflicts with, and/or approve documentation, and report status.
- Build collaborative partnerships with peers, others in Learning Solutions, and business partners.
- Build a strategic roadmap for larger scale projects and forecast documentation capabilities.
- Identify, analyze, and fix language and documentation-related defects.
- Attend quality review and proficiency meetings.
- Understand writing standards and coach the team to implement the standards.
- Manage large projects and ensure all client requirements are met.
- Create primary and contingency plans to ensure deadlines are met.
Required Qualifications:
- 5+ years SOP/Process instruction writing experience (SOPs/Job Aids/Policies and Procedures).
- 3+ years effectively managing teams or as a Subject Matter Expert in Documentation.
- Proven management experience leading teams, preferably in a virtual environment.
- Knowledge of current trends and technology to support documentation needs, including tools such as MS Visio, Sharepoint Designer, HTML editors, Visual Studio Code, Dreamweaver, SnagIt, MS Word, etc.
- Proven ability to lead teams to produce quality results using rapid development models and tools.
Preferred Qualifications:
- Bachelor's degree or higher in an applicable field of instructional design, documentation, and technology. Equivalent bachelor's degree combined with work experience will be considered.
- BA in English or other communications-based program.
- Experience with incorporating multiple media elements into documentation, including audio, video, or different technologies.
- Familiarity with APA Guidelines, Technical Communications.
- Familiarity with healthcare or operations, business documentation, and technical writing.
- Proficient computer skills in MS Word, Visio, Excel, PowerPoint, and HTML coding, any HTML editor or tool experience.
- Proven solid analytical skills, attention to detail, problem-solving, and fact-based decision-making abilities. Strategic thinking abilities and an enterprise-wide perspective.
- Generally, work is self-directed and not prescribed. Proven ability to work with less structured, more complex issues.
- Proven ability to serve as a resource to others.
- Proven strategic thinking abilities and an enterprise-wide perspective.
- Proven results-oriented individual with solid influencing, problem-solving, and negotiation skills.
- Proven ability to work effectively with varying levels of management and build solid relationships across a variety of stakeholders.
- Proven ability to collaborate with individuals and teams. Solid group facilitation and presentation skills.
Education:
UG: B.Tech/B.E. in Any Specialization
Careers at Optum:
If you’re going to change careers, why not look for an employer that’s out to change everything? If you have that kind of appetite for change, Optum is the right place for you. As part of the growing UnitedHealth Group family of businesses, we’re driving innovation and change all over the world. That’s creating opportunity right here in India for people with energy, passion, and a focus on quality. We’re driven to help people live healthier lives and to help make the health care system work better for everyone. We want to make a difference, and that makes this the one job opportunity that can change everything for you.
As part of UnitedHealth Group, a Fortune 6 company, Optum is a leading health services and technology company dedicated to helping make the health system work better for everyone. With more than 115,000 people collaborating worldwide, Optum combines people, technology, data, and action to improve the delivery, quality, and efficiency of health care.
This work takes all of your commitment, skills, passion, and energy. It’s hard to become #1 and even harder to stay in the lead. That’s why we rely on a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care.
Are you in? Learn more about your future at Optum: workatoptum.com
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum is a drug-free workplace.
(c) 2017 Optum Global Solutions (India) Private Limited (formerly known as QSSI Technologies India Private Limited). All rights reserved.
Company Info:
Address: 13625 Technology Dr, Other USA, USA
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