LUXURY BRAND PARTNERS L is hiring: Social Media Community Manager in Lafayette

Reports To: Director of Social Media

JOB SUMMARY

We are seeking an enthusiastic, creative, and proactive Community Manager to join our growing team at ONE/SIZE, a dynamic beauty brand dedicated to creating inclusive and innovative products. The Community Manager will play a pivotal role in building and nurturing strong relationships with our online community, driving engagement, and amplifying our brand's presence across social media platforms. This position is perfect for someone with a passion for beauty, a deep understanding of digital communities, and a knack for storytelling

ESSENTIAL FUNCTIONS

Community Engagement Strategy:

• Own and develop the strategy behind community engagement across social and digital platforms, tailoring approaches to each platform (Instagram, TikTok, Facebook, etc.).
• Leverage ONE/SIZE's brand voice and tone (TOV) to ensure consistent, authentic, and engaging communication across channels, maintaining an "always-on" approach to community interaction.
• Establish engagement guidelines for internal teams and external collaborators to ensure consistency in how we communicate with our community, covering everything from tone of voice to response protocols.

Content and Community Growth:

• Strategically engage with culturally relevant content, seamlessly weaving brand messaging into key conversations across social platforms.
• Curate and create content that resonates with the community while showcasing our products, values, and mission.
• Work cross-functionally with digital, customer service, sales, and product development teams to support brand initiatives, proactively engaging with the community in alignment with broader brand goals.
• Actively manage social media conversations, from daily engagement to responding to inquiries and feedback, ensuring an outstanding customer experience at all touchpoints.
• Explore and evaluate new content trends, tools, services, and vendors to ensure ONE/SIZE stays ahead of the curve, with recommendations for innovative ways to engage the community.

Customer Service & Sentiment Analysis:

• Serve as an online customer support contact for social-related inquiries, providing timely and empathetic responses to consumer questions, issues, and needs.
• Monitor consumer sentiment and conduct regular sentiment analysis to identify opportunities for engagement, track brand health, and flag any potential issues or emerging conversations.
• Act as a liaison between the brand and the community, ensuring that customer feedback is heard and considered in future campaigns or product development.

Reporting and Insights:

• Track, measure, and report on community engagement metrics, social sentiment, and campaign performance. Use insights to continuously refine strategies and optimize community-building efforts.

QUALIFICATIONS

• 2+ years of experience in social media and community engagement, with a proven track record of building and managing online communities.
• Beauty experience required, with a deep understanding of the beauty industry and consumer behavior in this space.
• Bachelor's degree in Marketing, Communications, Journalism, or a related field (preferred).
• Strategic thinker with experience leading social media channels and developing community growth strategies.
• Strong understanding of social voice and tone, with the ability to tailor communication to fit different platforms and audiences.
• Excellent communication, collaboration, and planning skills, with meticulous attention to detail.
• Ability to anticipate and address challenges proactively with creative solutions, adapting to shifting priorities in a fast-paced environment.
• Proactive problem-solver with a solutions-oriented mindset, able to adapt quickly and make decisions with little direction.
• Highly organized with strong time management skills, able to juggle multiple priorities and deadlines efficiently.
• Entrepreneurial spirit: comfortable with ambiguity and able to navigate evolving business demands with a can-do attitude and a hands-on approach

PHYSICAL DEMANDS

• Lifting: Exerting up to 30 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Reaching: Extending hands and arms in any direction.
• Sitting: Must be able to remain in a seated, stationary position throughout the workday.

Luxury Brand Partners is proud to be an Equal Opportunity Employer committed to supporting the BIPOC community. All applicants will be considered for employment without attention to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or related conditions (including breastfeeding), or any other basis protected by law. Luxury Brand Partners will not tolerate discrimination or harassment based on these characteristics and has a strict no-retaliation policy.

Luxury Brand Partners does not accept unsolicited referrals or resumes from any recruiting agencies.

Luxury Brand Partners, LLC participates in E-Verify. What is E-Verify? (PDF). Also, see E-Verify Right to Work (PDF).