Community Manager-Multi-Site Job at Panther Residential Management LLC in Madiso

Position Summary: The Community Manager leads the daily operations of two residential communities, ensuring profitability, high resident satisfaction, and operational excellence. This role requires strategic leadership, a focus on team development, and a commitment to maintaining a safe, welcoming, and well-maintained living environment. The communities are located directly next to each other. This exempt position reports to the Regional Manager.

Essential Responsibilities: The Community Manager’s core responsibilities include, but are not limited to, the following:

Operational Management:

• Oversee the daily operations of each community, ensuring adherence to company policies and procedures.
• Implement and monitor preventative maintenance programs to ensure units are market-ready and service requests are resolved promptly.
• Promote and enforce safe work practices among staff.

Financial Oversight:

• Develop and manage annual operating budgets, forecasts, and marketing plans.
• Analyze operational and financial data, recommending strategies to optimize net operating income (NOI).
• Ensure timely rent collection, monitor delinquencies, and enforce landlord-tenant statutes.
• Approve invoices and ensure compliance with purchasing guidelines.

Team Leadership and Development:

• Recruit, train, and manage high-performing on-site staff.
• Conduct performance reviews and address staff performance issues as needed.
• Provide ongoing training and professional development opportunities for the team.
• Foster a collaborative and inclusive work environment.

Resident Relations:

• Build strong relationships with residents through exceptional customer service.
• Oversee resident retention initiatives, including lease renewal programs and follow-up on service requests.
• Respond promptly and professionally to resident concerns and complaints.
• Ensure all written communication with residents is clear, timely, and professional.

Sales and Marketing:

• Develop and execute leasing strategies to maximize occupancy and rental income.
• Monitor competitive market trends and adjust pricing strategies as needed.
• Ensure marketing materials and online listings are accurate and up-to-date.

Compliance and Reporting:

• Ensure compliance with all company policies, procedures, and legal requirements.
• Prepare and submit timely and accurate operational and financial reports to the Regional Manager.
• Maintain accurate records in property management software and ensure staff proficiency with relevant systems.

Regular Attendance:

• Maintain consistent and reliable attendance to fulfill job responsibilities effectively.
• Be available to work weekends, on-call duties, and overtime as necessary to meet community needs.

Work Environment:

• While performing the duties of this job, the employee must work both inside and outside of apartment buildings and in all areas of the property, including amenities.
• Typically operates in a moderate noise environment.

Benefits:

We are proud to offer a comprehensive benefits package, which includes:

• Competitive salary and performance-based bonus incentives
• Health, dental, and vision insurance available after 30 days
• 401(k) retirement plan with employer match
• 15 days of Paid Time Off (PTO), 2 Personal days and up to 8* Paid holidays (*Veterans are eligible to be paid for Veterans Day).
• Company paid Group Life Insurance-up to $50,000
• Company paid STD
• Voluntary LTD, Life and AD&D available
• Professional development and training opportunities
• Employee assistance program (EAP))
• Rental discounts at company-managed properties

This position offers an opportunity to contribute meaningfully to the success of a vibrant residential community while growing professionally within a supportive organization.

Skills/Abilities:

• Leadership: Inspires and motivates the team to achieve community goals.
• Customer Service: Handles resident interactions with professionalism and empathy.
• Problem Solving: Analyzes complex issues and develops effective solutions.
• Communication: Exhibits excellent written and verbal communication skills.
• Adaptability: Thrives in a fast-paced environment with competing priorities.
• Business Acumen: Understands financial implications of decisions and aligns operations with strategic goals.

Education and Experience:

• High School Diploma/GED; College degree preferred.
• Experience in a Lease up community desired.
• Minimum of two years’ experience in residential property management or a related field.
• Proficiency in property management software and Microsoft Office Suite.
• Valid driver’s license with an acceptable motor vehicle record.

Physical Requirements:

• Must be able to sit, stand, walk, and lift up to 50 pounds as needed.
• Regularly required to use hands and arms, and to communicate effectively.
• Regularly required to read emails, correspondence and reports and analyze information.
• Must be able to access and navigate each area of the buildings and grounds of the property.