Capital One is hiring: Principal Associate, UX/UI Designer in New York

At Capital One, we're transforming banking through innovative technology, led by our founder, CEO Richard Fairbank. Our mission is to empower our customers by providing them with simplicity and ingenuity in their banking experience. We are committed to measuring our success by the success and advocacy of our customers. Our culture thrives on collaboration, openness, and diversity of thought. We believe that teamwork and respect lead to exceptional outcomes. Our associates are dedicated to helping customers realize their dreams with humility and responsibility. Together, we are on a journey to reshape banking for the better. We are excited to welcome a UX/UI Designer to our EPX.xd team. This team collaborates closely with internal Enterprise products aimed at enhancing associates' experiences, enabling them to perform their roles efficiently. If you are passionate about advocating for users and committed to delivering innovative solutions that redefine everyday financial activities, we want to hear from you! What You'll Do: You will take on a variety of responsibilities, including: Collaboration & Connection: Partnering with technology, product, and business teams to identify customer and business needs, translating these into engaging, intuitive design solutions. Advocating for customers through human-centered design techniques such as research, discovery, ideation, and user testing. Facilitating design workshops to engage and align various stakeholders. Offering proactive recommendations for design-centered product enhancements based on thorough research and analysis. Engaging with design community peers to share knowledge and foster learning. Discovery & Delivery: Contributing to early product definition by leading discovery sessions that reveal customer pain points and opportunities. Utilizing design tools to create concepts and collaborate effectively with other teams. Participating in end-to-end product design by: Working alongside researchers to understand customer needs through usability studies. Framing design problems and deriving insights to create visual designs. Creating user flows, wireframes, journey maps, and prototypes from low to high fidelity. Contributing to our internal design system and maintaining design standards. Effectively presenting visual concepts to stakeholders. Developing high-fidelity design assets for implementation in partnership with technology teams. Basic Qualifications: Minimum of 4 years of experience in UX and UI design. Preferred Qualifications: Experience designing for cross-channel experiences. Adept at collaborating with Product and Tech teams. Proficiency in design and prototyping tools such as Adobe Products, Sketch, and/or Figma. Experience contributing to established design systems. Location for this role: McLean, VA; Richmond, VA; New York, NY. Salary range for McLean, VA is $127,500 - $145,500; for Richmond, VA is $115,900 - $132,200; for New York, NY is $139,100 - $158,700. Capital One is an equal opportunity employer, committed to a diverse and inclusive workplace. We encourage all qualified applicants to apply, regardless of personal characteristics or background.