Job Title: Onsite Community Manager
Location: Reno, NV
Job Description:
Associa Sierra North is currently looking for an Onsite Community Manager to join our team in Reno, NV. As an Onsite Community Manager, you will work closely with the community’s board of directors, homeowners, and staff to execute community initiatives and oversee management. To be successful in this role, you will need a hospitality approach to customer service, financial acumen, and the ability to work on multiple projects.
What do we offer?
Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives. We have been designated a Great Place to Work for six consecutive years, and many of our locations are awarded as Best and Brightest.
Essential Duties and Responsibilities:
- Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
- Act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
- Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
- Attend Committee meetings and assist committees in developing goals and recommendations for Board review.
- Ensure Associa community management tools are being effectively developed and utilized.
- Review monthly financial reports and ensure management summary is submitted to the Association Board of Directors.
- Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures.
- Monitor corporate and client delinquency rates and collections process for account portfolio.
- Attend Board meetings per the management agreement and community events as needed.
- Prepare Board packages according to established time frames.
- Ensure Board of Directors is aware of legal actions involving the Association.
- Maintain unit and contract files relating to the operations of the Association.
- Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.
- Responsible for maintenance of C3 database, including updating resident information.
- Responsible for routine and special project vendor management including procurement and performance evaluation.
- Responsible for oversight of Associa staff as contract provides.
- Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow-up actions.
- Oversee the AP process in accordance with Associa home office processes and procedures.
- Other duties as assigned.
Requirements:
Knowledge and Skills:
- Proficiency in Microsoft Office products (Word, Excel, Outlook, etc.).
- Knowledge of communities/property/real estate and homeowners associations.
- Knowledge of the role of the association board and the Community Association Manager.
- Proficiency in typical business correspondence (grammar, structure, punctuation, spelling, etc.).
- Proficiency in conflict resolution techniques.
- Professional customer service skills.
- Ability to maintain confidentiality and discretion.
- Self-motivated, proactive, detail-oriented, and a team player.
- Time management and time-critical prioritization skills.
- Ability to keep workspaces organized and maintained.
- Ability to interpret verbal and/or written instructions at a proficient level.
- Knowledge of company policies, procedures, and forms.
- Ability to partner with multiple stakeholders.
- Must be able to work effectively with others in person and in group settings.
- Must be able to prioritize, manage time, and meet deadlines.
- Must be able to communicate effectively and professionally.
- Must be able to operate general office equipment.
Education and Experience:
- Bachelor's Degree preferred.
- Community Association Manager license issued by the Nevada Real Estate Division required.
Working Conditions:
- Typical office environment.
- Frequent social interaction.
Company Description:
With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
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